Weekly Updates Quiz Week 84+85

6 Questions

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Information Quizzes & Trivia

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Questions and Answers
  • 1. 
    What is your name?
  • 2. 
    The Premier Agent Application information has been added to Salesforce. What does the new PA App information section include? Select all that apply
    • A. 

      If the device is Android or iOS

    • B. 

      Device Type

    • C. 

      OS Version

    • D. 

      Application Version

    • E. 

      Date the PA App was last accessed on that device

  • 3. 
    Alan reaches out to Agent Care because he wants to cancel his Premier Agent Website with Zillow as his company is providing him with one. How should you advise? Select the best answer
    • A. 

      Impersonate Alan’s profile and navigate to Account Settings. From Account Settings you can click on “Deactivate Agent Website”. This tool will automatically cancel the website.

    • B. 

      Create a Cancellation Case in Salesforce

    • C. 

      Create a bug ticket to the Bug Team. The Bug Team can now deactivate Premier Agent Websites.

    • D. 

      Create a Zpress Tier 2 case to deactivate Alan’s website

  • 4. 
    You, an Agent Care Consultant, are working on Alan’s Premier Agent Website. While working on updating some information and after some troubleshooting, you believe there may be a bug associated with their website. How should you advise?
    • A. 

      Submit a ticket to the Bug Team per SOP.

    • B. 

      Cancel their Premier Agent Website via “Deactivate Agent Website” in Account Settings. Then create a business consultant case so that Alan can get a brand new website.

    • C. 

      Submit a Zpress Tier 2 support case for all PAW bug related issues.

    • D. 

      Assign the ticket to Paul Agnelli in Zendesk. He will try to fix it.

  • 5. 
    The only way to merge duplicate Salesforce accounts is to submit a request through Service Now. True or False? 
    • A. 

      True

    • B. 

      False

  • 6. 
    Agent Care Consultants should be logging ALL inbound calls to the account associated in Salesforce. True or False?
    • A. 

      True

    • B. 

      False