Weekly Updates Quiz For Week49 For January 16th To January 20th

6 Questions

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Information Quizzes & Trivia

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Questions and Answers
  • 1. 
  • 2. 
    There has been a change to the Merging Profile process to ensure all information from the duplicate profile is added to the primary profile. What is the change?
    • A. 

      Deactivate Zillow Side first THEN Trulia.

    • B. 

      Use the Transfer Profile Data Tool on Zillow to move all past sales and reviews to the primary profile, even when the origin profile appears to be blank.

    • C. 

      AC Reps should take a break in the middle of merging the duplicate profile to the primary profile.

    • D. 

      We no longer need to remove the TUID from the duplicate Zillow profile.

  • 3. 
    The Agent Care Bug Team doesn't have access to delete duplicate public HDPs (linked to county data) in their DIT tool. We no longer assign these to AC Bugs but CC bugs. True or False?
    • A. 

      True

    • B. 

      False

  • 4. 
    Regina George, an agent and team lead for higher-end properties, reaches out to AC saying her phone broadcast isn’t being correctly routed to her team members. How should you advise? (Check all that apply)
    • A. 

      Check the team’s routing rules and if the Team Lead is included in the broadcast, remove them.

    • B. 

      There was an update to Team Management products, including removing phone broadcast functions. The team lead will have to distribute these leads throughout the team until further notice.

    • C. 

      Check the team’s routing rules and if the Team Lead isn’t included in the broadcast, add them.

    • D. 

      It’s just broken and that is not fetch. Submit to bug team, duh!

  • 5. 
    • A. 

      Update PAC phone number in PAC contact page and click save.

    • B. 

      Log a Call in Activity History.

    • C. 

      Uncheck and then Check the IsInPAA box-Click Save.

    • D. 

      Add contact notes to SF.

    • E. 

      Add internal notes in the ticket of the changes made.

  • 6. 
    We have a list of AC reps who speak foreign languages in our Org. These reps have been notified that they will get blind transfers to assist the agent in question for the best client experience. True or False? 
    • A. 

      True; these foreign language speakers in the Org understand the responsibility of client first experience and welcome these blind transfers.

    • B. 

      False; please never blind transfer an agent to another rep or give out direct phone numbers or emails.