Warm Transfer to "Account Sales"
Create BC Case and CC Account Sales in the ZD ticket
Create BC Case and inform agent the case will be reviewed soon
Leave ticket in ZD for someone else to work
True
False
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True
False
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Email, Text, Push, TTV
Email and Push only
Depends if they are in PAC
True
False
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Insane Speed
Ludicrous Speed
Light Speed
Ridiculous Speed
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