Weekly Update Quiz- Dec Week 2 (11/28 - 12/2)

7 Questions

Settings
Please wait...
Information Quizzes & Trivia

.


Questions and Answers
  • 1. 
    What is your name?
  • 2. 
    Alan has reached out to Agent Care indicating that the “Listing Provided By” section is incorrect on one of his listings coming from the Keller Williams feed. How should we resolve this inquiry? 
    • A. 

      Reach out to Alan quoting, Shaggy - It Wasn't Me.

    • B. 

      Update the professional information on Alan’s Zillow profile, this should correct the “Listing Provided By” section.

    • C. 

      Check the source of the listing and let the agent know that the professional information within the XML data will have to be updated at the source.

    • D. 

      Send this ticket to MLS Ops, they can manipulate the data presented at the “Listing Provided by Section”.

  • 3. 
    TeamCanYouTicket phone peeps are required to login to the Shortel App within Zendesk. What are some benefits using this application when taking calls from Alan? (Check all that apply)
    • A. 

      It automatically creates a Zendesk Ticket for the call (which helps look for duplicate tickets).

    • B. 

      Only Grace and Loomis thinks this is useful, stop trying to make fetch happen.

    • C. 

      Good for when you speak only to the BC, as you can close it out with internal notes and a link to a SF profile.

    • D. 

      Automatically records call time, and this can be merged into outbound tickets.

  • 4. 
    Alan is asking why the “Listing Provided By” section is still incorrect on their manually posted listing after you have updated the professional information on their Zillow profile. What could you do to correct the “Listing Provided By” section even after updating their profile information? (Check all that apply)
    • A. 

      Check the Agent’s business information on their profile to make sure their information was updated.

    • B. 

      Pogo the listing

    • C. 

      This was a bug that recently closed; submit new inquiries to bug team.

    • D. 

      The listing needs to be reposted: tear down and post for sale by agent

  • 5. 
    Alan has duplicate profiles on Zillow and Trulia. You go to add a temporary email on their delete Trulia profile and it unexpectedly navigates you back to the Trulia login page. What’s going on? (Check all that apply) 
    • A. 

      Reach out to the Bug Team, reporting this issue to them directly.

    • B. 

      This is a bug: https://jira.corp.trulia.com/browse/REG-975

    • C. 

      Agents should still be able to access their profile to make necessary changes themselves. May need instructions on how to add/remove emails/listings from their profile.

    • D. 

      Link your ticket to the problem ticket: https://zillow.zendesk.com/agent/tickets/2633645 and reach out to the agent with a response.

  • 6. 
    There is a new feature that has gone live in Salesforce. What is the new feature and what does this feature allow agent care consultants to do? 
    • A. 

      Alert Another Team: The button to create an IS Billing case in SF has been removed. this is the new way to create a Billing case in Salesforce.

    • B. 

      Changing PAC number in Salesforce: We now have the ability to change the PAC number in Salesforce for Alan. This means we no longer have to send to the BC to make these changes.

    • C. 

      Agent 360: allows more visibility into you Zillow PA’s account. Think of this is an all-in-one shop for things like spend and contacts.

    • D. 

      Duplicate Salesforce Accounts: You can now submit Salesforce contacts to be merged by going into Salesforce then accessing the button to this link: https://zillow.service-now.com/

  • 7. 
    Alan has reached out to Agent Care afraid that she is getting phishing emails disguised as Trulia Listing Reports because the address on the subject line is unfamiliar: How should you address Alan’s concern? (Check all that apply)
    • A. 

      Once confirming the email sent to Alan was a Trulia email alias, let Alan know that this a bug and rest assured that we are looking to have this resolved as soon as possible.

    • B. 

      This is a bug: https://jira.corp.trulia.com/browse/APE-1615

    • C. 

      Let Alan know that emails from the Trulia alias is alright and it’s only the subject line that is incorrect. The body of the email is correct.

    • D. 

      Fill out the necessary information in your internal notes and link your ticket to the problem ticket: https://zillow.zendesk.com/agent/tickets/2639949