Weekly Recap Quiz #90 (Week Of March 16)

10 Questions | By Anina | Last updated: Mar 18, 2022 | Total Attempts: 48

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Weekly Recap Quiz #90 (Week Of March 16) - Quiz

Questions and Answers

1.

You still need to enter case notes when initiating a return with a free FLEX label.
- A.
  
  True
- B.
  
  False
2.

You will be receiving an email assignment from Service Skills at the end of this week.
- A.
  
  True
- B.
  
  False
3.

A customer is missing 5 table covers from her order. You should proceed to a replacement as your first choice.
- A.
  
  True
- B.
  
  False
4.

How do you issue a FLEX label free of charge in RENT? (Check all that apply.)
- A.
  
  Click on the "Generate FLEX label" box
- B.
  
  Uncheck the "Charge Flex Fee" box
- C.
  
  Check the "Charge Flex Fee" box
- D.
  
  Write a case note once you have completed the return in RENT
5.

You notice something unusual about the shipments (or any other issue) on a customer's order. You should let a supervisor know.
- A.
  
  True
- B.
  
  False
6.

Which of the following was true of orders that were being held up by certain items last week? (Check all that apply.)
- A.
  
  The items were removed from the order.
- B.
  
  Credits for missing items were issued.
- C.
  
  Orders were shipped without those items.
- D.
  
  Orders were canceled if all the items or central items were holding them up.
7.

Next week, Karina has scheduled time off the phones for CSRs who work in the office to complete their Service Skills module.
- A.
  
  True
- B.
  
  False
8.

Home agents can complete their assigned Service Skills module any time next week.
- A.
  
  True
- B.
  
  False
9.

Why might you issue a free FLEX label to a customer? (Check all that apply.)
- A.
  
  Canadian exchange
- B.
  
  Domestic exchange
- C.
  
  An error on our part
10.

It is acceptable to offer a customer an additional $5 on a refund to entice them to accept the refund for missing small dollar items on an order (such as napkins, stickers, etc.)
- A.
  
  True
- B.
  
  False

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