Weekly Recap Quiz #90 (Week Of March 16)

10 Questions | Total Attempts: 48

SettingsSettingsSettings
Weekly Recap Quiz #90 (Week Of March 16) - Quiz


Questions and Answers
  • 1. 
    You still need to enter case notes when initiating a return with a free FLEX label.
    • A. 

      True

    • B. 

      False

  • 2. 
    You will be receiving an email assignment from Service Skills at the end of this week.
    • A. 

      True

    • B. 

      False

  • 3. 
    A customer is missing 5 table covers from her order. You should proceed to a replacement as your first choice.
    • A. 

      True

    • B. 

      False

  • 4. 
    How do you issue a FLEX label free of charge in RENT? (Check all that apply.)
    • A. 

      Click on the "Generate FLEX label" box

    • B. 

      Uncheck the "Charge Flex Fee" box

    • C. 

      Check the "Charge Flex Fee" box

    • D. 

      Write a case note once you have completed the return in RENT

  • 5. 
    You notice something unusual about the shipments (or any other issue) on a customer's order. You should let a supervisor know.
    • A. 

      True

    • B. 

      False

  • 6. 
    Which of the following was true of orders that were being held up by certain items last week? (Check all that apply.)
    • A. 

      The items were removed from the order.

    • B. 

      Credits for missing items were issued.

    • C. 

      Orders were shipped without those items.

    • D. 

      Orders were canceled if all the items or central items were holding them up.

  • 7. 
    Next week, Karina has scheduled time off the phones for CSRs who work in the office to complete their Service Skills module.
    • A. 

      True

    • B. 

      False

  • 8. 
    Home agents can complete their assigned Service Skills module any time next week.
    • A. 

      True

    • B. 

      False

  • 9. 
    Why might you issue a free FLEX label to a customer? (Check all that apply.)
    • A. 

      Canadian exchange

    • B. 

      Domestic exchange

    • C. 

      An error on our part

  • 10. 
    It is acceptable to offer a customer an additional $5 on a refund to entice them to accept the refund for missing small dollar items on an order (such as napkins, stickers, etc.)
    • A. 

      True

    • B. 

      False

Back to Top Back to top