You still need to enter case notes when initiating a return with a free FLEX label.
A. 
True
B. 
False
2.
You will be receiving an email assignment from Service Skills at the end of this week.
A. 
True
B. 
False
3.
A customer is missing 5 table covers from her order. You should proceed to a replacement as your first choice.
A. 
True
B. 
False
4.
How do you issue a FLEX label free of charge in RENT? (Check all that apply.)
A. 
Click on the "Generate FLEX label" box
B. 
Uncheck the "Charge Flex Fee" box
C. 
Check the "Charge Flex Fee" box
D. 
Write a case note once you have completed the return in RENT
5.
You notice something unusual about the shipments (or any other issue) on a customer's order. You should let a supervisor know.
A. 
True
B. 
False
6.
Which of the following was true of orders that were being held up by certain items last week? (Check all that apply.)
A. 
The items were removed from the order.
B. 
Credits for missing items were issued.
C. 
Orders were shipped without those items.
D. 
Orders were canceled if all the items or central items were holding them up.
7.
Next week, Karina has scheduled time off the phones for CSRs who work in the office to complete their Service Skills module.
A. 
True
B. 
False
8.
Home agents can complete their assigned Service Skills module any time next week.
A. 
True
B. 
False
9.
Why might you issue a free FLEX label to a customer? (Check all that apply.)
A. 
Canadian exchange
B. 
Domestic exchange
C. 
An error on our part
10.
It is acceptable to offer a customer an additional $5 on a refund to entice them to accept the refund for missing small dollar items on an order (such as napkins, stickers, etc.)
This quiz is to test your ability to distinguish a consumer from a customer as per the provisions of the consumer protection act 1986. Customers can be classified as consumers and clients depending on the purpose for which the...
Questions: 5 | Attempts: 7454 | Last updated: Mar 21, 2022
Sample Question
Your father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?
Test your knowledge and understanding of customer centricity by giving appropriate answers to the questions asked here in this quiz. Do you know what the true meaning of customer-centricity is? It means putting the customer first...