Weekly Recap Quiz #9 (April 29th)

10 Questions | Total Attempts: 33

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Weekly Recap Quiz #9 (April 29th)

Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!


Questions and Answers
  • 1. 
    20% off generic codes for CSR can be given out to customers.
    • A. 

      True

    • B. 

      False

  • 2. 
    Mark all the items that can be returned.
    • A. 

      Sku#227475

    • B. 

      Sku#140037

    • C. 

      Sku#201857

    • D. 

      Sku#209219

  • 3. 
    Who will determine who will be delivering the package once it is processed at its final hub?
    • A. 

      USPS

    • B. 

      UPS

    • C. 

      FedEx

    • D. 

      None of the above

  • 4. 
    If a SurePost package is delivered by UPS, we cannot file a claim if its lost or damaged?
    • A. 

      True

    • B. 

      False

  • 5. 
    Can a customer exchange a costume bought for $10?
    • A. 

      True

    • B. 

      False

  • 6. 
    If a customer is requesting a credit for a coupon they forgot to use, which tab do we look at first while checking the order?
    • A. 

      Discounts

    • B. 

      Credits

    • C. 

      Case Notes

    • D. 

      Related Work Items

  • 7. 
    You must enter the exact coupon code in your note when requesting a credit for an omitted coupon.
    • A. 

      True

    • B. 

      False

  • 8. 
    You still need to put in trace request for package that was transferred to Local Post Office.
    • A. 

      True

    • B. 

      False

  • 9. 
    The 20% off generic codes doesn't expire.
    • A. 

      True

    • B. 

      False

  • 10. 
    What is the very first thing you need to include in your case note when creating a replacement order?
    • A. 

      Item Missing

    • B. 

      Damaged Item

    • C. 

      Need by Date

    • D. 

      Incorrect Product Received

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