Weekly Recap Quiz #89 (Week Of March 9)

10 Questions | Total Attempts: 61

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Weekly Recap Quiz #89 (Week Of March 9)


Questions and Answers
  • 1. 
    During this WMS transition period, you should not issue a replacement order on a past due order, or upgrade the shipping level on the order.
    • A. 

      True

    • B. 

      False

  • 2. 
    Canadian orders are now being shipped via FedEx and you shouldn't be concerned if you are taken to a FedEx tracking page for a Canadian order.
    • A. 

      True

    • B. 

      False

  • 3. 
    If you track a Canadian package via Landmark Global and it says that the tracking number isn't found, this means the package did not ship out.
    • A. 

      True

    • B. 

      False

  • 4. 
    You have a Canadian order, and the tracking is not found. What should you do? (Check all that apply.)
    • A. 

      Tell the customer their package is lost.

    • B. 

      Guarantee that the customer will receive their package in 3-5 business days.

    • C. 

      Email CS Delivery Resolution with the order number.

    • D. 

      Inform the customer that our Delivery Resolution team will contact them about their order.

  • 5. 
    Jenny Johnson calls about her order. She wants to confirm the shipping level she picked for her order. You need to leave a case note.
    • A. 

      True

    • B. 

      False

  • 6. 
    When entering a credit request for the shipping costs on an order, it is fine to leave the note "shipping."
    • A. 

      True

    • B. 

      False

  • 7. 
    An order is in PrintedPicking. There is one shipment on the order at this time. You know that at least one more package will go out to the customer.
    • A. 

      True

    • B. 

      False

  • 8. 
    You can look at the customer's shipping emails to see what is in each box being shipped to them.
    • A. 

      True

    • B. 

      False

  • 9. 
    If there are multiple shipments on an order, and the customer has a personalized banner, one of the boxes (weight .5lbs) is likely to be the banner.
    • A. 

      True

    • B. 

      False

  • 10. 
    A customer calls because she has received only one package with only some of her items. What should you do?
    • A. 

      Check the order status

    • B. 

      Check the shipments tab

    • C. 

      Refund all their money

    • D. 

      Look at the tracking on the package(s)

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