Weekly Recap Quiz #87 (February 23)

10 Questions | Total Attempts: 51

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Weekly Recap Quiz #87 (February 23)


Questions and Answers
  • 1. 
    Your customer insists that they want to remove 2 flag banners from their order, which together total under $10. You can:
    • A. 

      Remove the flag banner line items

    • B. 

      Credit the customer the full amount of the flag banners and have them keep them

    • C. 

      Credit them 50% of the flag banners and have them keep them

    • D. 

      Offer a 40% credit off the entire order and have them keep the items

  • 2. 
    Your customer is unhappy and mentions the Google Trusted Store Program.  You should refer them to Google, who will handle all our escalated issues with those customers.
    • A. 

      True

    • B. 

      False

  • 3. 
    If a customer wants to cancel an order, you should call the Help Line right away.
    • A. 

      True

    • B. 

      False

  • 4. 
    The RENT tool is now live with the WMS implementation.
    • A. 

      True

    • B. 

      False

  • 5. 
    Your customer insists that they want to remove a $20 costume from their order. You can:
    • A. 

      Remove the costume

    • B. 

      Credit the customer the full amount of the costume and have them keep the costume

    • C. 

      Credit the customer 50% of the costume and have them keep the costume

    • D. 

      Offer a 40% credit off the entire order and have them keep the costume

  • 6. 
    Your customer insists that they want to remove a $50 costume from their order. You can:
    • A. 

      Remove the costume

    • B. 

      Credit the customer the full amount of the costume and have them keep it

    • C. 

      Credit the customer 50% of the costume and have them keep it

    • D. 

      Offer a 40% credit off the entire order and have them keep the costume

    • E. 

      Have the customer return the costume once they receive it

  • 7. 
    You need to upgrade to Premium shipping for a customer due to an error on our part. After you check "Override Shipping," what amount should you enter?
    • A. 

      $26.99

    • B. 

      $0

    • C. 

      $7.99

    • D. 

      $34.98

  • 8. 
    Your customer insists that they must add items on to their amazing party order, even after you tell them you are unable to modify their order. You can: (check all that apply)
    • A. 

      Create a new order for them

    • B. 

      Waive the shipping

    • C. 

      Transfer them immediately to the Help Line

    • D. 

      Insist there is nothing more that you can do

  • 9. 
    You can now personalize a banner for a customer who has forgotten to do so.
    • A. 

      True

    • B. 

      False

  • 10. 
    For inclusion in the Google trusted Store Program, we have demonstrated: (check all that apply)
    • A. 

      Excellent shipping

    • B. 

      Excellent delivery

    • C. 

      Excellent customer service

    • D. 

      Excellent accuracy

    • E. 

      Excellent packaging

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