Weekly Recap Quiz #5 (April 1st)

10 Questions | Total Attempts: 92

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Weekly Recap Quiz #5 (April 1st)

Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!


Questions and Answers
  • 1. 
    If a customer ordered a balloon bouquet and is missing one of the balloons, you should replace the whole bouquet.
    • A. 

      True

    • B. 

      False

  • 2. 
    If a customer has questions on MyUS.com or wants to sign up for it, you should:
    • A. 

      Refer them to the MyUS.com links in the FAQ Shipping section

    • B. 

      Give them the MyUS.com 1-800 number

    • C. 

      Refer them to Jim Schmidt

    • D. 

      Tell them to Google MyUS.com

  • 3. 
    If a MyUS.com customer is not happy with the no return policy, you should:
    • A. 

      Refer them to the MyUS.com links in the FAQ Shipping section

    • B. 

      Give them the MyUS.com 1-800 number

    • C. 

      Refer them to Jim Schmidt

    • D. 

      Tell them to Google MyUS.com

  • 4. 
    Weekly Recap quizzes are always due:
    • A. 

      A week after the Weekly Recap comes out

    • B. 

      The following Thursday after the Weekly Recap comes out

    • C. 

      The same week the Weekly Recap comes out

    • D. 

      2 weeks after the Weekly Recap comes out

  • 5. 
    If you are personalizing a banner for a customer and the wrong image is showing up, you should: (check all that apply)
    • A. 

      Close and reopen Opus

    • B. 

      Restart your computer

    • C. 

      Clear your web browser's cookies

    • D. 

      Refresh the web page

  • 6. 
    What are some good questions to ask if a customer is missing balloons from their balloon bouquet? Check all that apply.
    • A. 

      How many balloons are missing?

    • B. 

      Which balloons are missing?

    • C. 

      Is there anything else missing from the bouquet?

  • 7. 
    If the ribbon is missing from a balloon bouquet and the customer still wants it, you would do a:
    • A. 

      Parts and pieces request

    • B. 

      Replacement order

    • C. 

      Credit request

    • D. 

      New order

  • 8. 
    The new monitoring form will really allow you to focus on:
    • A. 

      Upselling

    • B. 

      Hitting every little check box

    • C. 

      Engaging with the customer

    • D. 

      Empathy

  • 9. 
    We take returns from MyUS.com customers.
    • A. 

      True

    • B. 

      False

  • 10. 
    If you need a hard copy of the Weekly Recap, they can be found:
    • A. 

      At Shelly's desk

    • B. 

      At Anina's desk

    • C. 

      At Karen Smith's desk

    • D. 

      At Jeremy's desk

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