Weekly Recap Quiz #20 (July 15th)

10 Questions | Total Attempts: 69

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Weekly Recap Quiz #20 (July 15th)

Questions and Answers
  • 1. 
    Edible Items includes: box mixes, cookies, candy, mints, & edible decorations are returnable.
    • A. 

      True

    • B. 

      False

  • 2. 
    The order sources we can deal with include (check all that apply):
    • A. 

      Buycostumes

    • B. 

      Celebrate Express

    • C. 

      Amazon

    • D. 

      Amazon CE

    • E. 

      Buy

    • F. 

      Buy CE

    • G. 

      Target

    • H. 

      Shop

    • I. 

      Shop CE

    • J. 

      NewEgg

    • K. 

      Ebay

    • L. 

      PartyForLess

    • M. 

      Evite Party Store

    • N. 

      Costume Express

  • 3. 
    What should you do when a customer from another Order Source calls and does not want to contact their retailer? (check all that apply)
    • A. 

      Let the customer know that we are more than happy to assist them and that there is a special department that we will need to be directed to.

    • B. 

      Transfer (blind) the call to the Wholesale skill group and let them know that they can leave a voice mail and they will be contacted.

    • C. 

      Hung up the call.

  • 4. 
    How many coupons or promotional codes are customers allowed to use during a purchase?
    • A. 

      Only one coupon

    • B. 

      One for shipping and one other coupon

    • C. 

      We don't allow coupons

    • D. 

      It is up to the representative

  • 5. 
    What is the maximum amount you can credit a customer?
    • A. 

      10%

    • B. 

      20%

    • C. 

      50%

    • D. 

      100%

  • 6. 
    What is the first song sang in the outer space?
    • A. 

      Jingle Bells

    • B. 

      Happy Birthday

    • C. 

      Twinkle Twinkle Little Star

  • 7. 
    Our five marketplace partners (Amazon, Buy, Shop, NewEgg and Ebay) do not allow us to email the customers. Therefore, we cannot email them for their flex labels.
    • A. 

      True

    • B. 

      False

  • 8. 
    Where do we transfer a customer who is calling about the order they placed from Target?
    • A. 

      TREC Helpline

    • B. 

      Credits Skill Group

    • C. 

      Wholesale Skill Group

    • D. 

      Delivery Resolution Skill Group

  • 9. 
    Is the sku#140036 returnable?
    • A. 

      Yes

    • B. 

      No

  • 10. 
    If a customer is requesting a credit for a coupon they forgot to use, which two tabs can we look at while checking the order for any prior coupon discounts?
    • A. 

      Discounts

    • B. 

      Credits

    • C. 

      Case Notes

    • D. 

      Line Items

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