Weekly Recap Quiz #2 (March 12th)

10 Questions | Total Attempts: 97

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Weekly Recap Quiz #2 (March 12th)

Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!


Questions and Answers
  • 1. 
    The following products are not eligible for ShopRunner (choose all that apply):
    • A. 

      Clearance/blowout/closeout items

    • B. 

      Items not air shippable

    • C. 

      Special order items

    • D. 

      Costumes

    • E. 

      Scrolls and other items used in free promotions

    • F. 

      Oversized items

  • 2. 
    Choose the most effective upsell for plates:
    • A. 

      "Would you like to add a pack of plates to your order?"

    • B. 

      "Would you like to add an extra pack of plates for those unexpected guests?"

    • C. 

      "Would you like to add the Mario plates?"

  • 3. 
    Customers will only get 1 version of our catalogs, even though we have about 4 different versions per month.
    • A. 

      True

    • B. 

      False

  • 4. 
    Choose all the phrases that offer the most effective upsells:
    • A. 

      "Would you like to add the black gloves to complete the look of your Batman costume?"

    • B. 

      "Would you like to add the cups?"

    • C. 

      "Would you like to add the plastic lids to the turn your cups into sippy cups and prevent spills at your party?"

    • D. 

      "Would you like to add an extra pack of favor boxes for those unexpected guests?"

    • E. 

      Would you like to add the ribbon?"

  • 5. 
    Weekly Recaps from previous weeks can be found on the Wiki.
    • A. 

      True

    • B. 

      False

  • 6. 
    An effective upsell offer (choose all that apply):
    • A. 

      Has to include the price of the item

    • B. 

      Gives the customer a reason to buy

    • C. 

      Explains a benefit to the customer

    • D. 

      Lets the customer know how the item will enhance their costume/celebration

  • 7. 
    All of our catalog products have a product ID number.
    • A. 

      True

    • B. 

      False

  • 8. 
    If a customer receives an incorrect item, the first offer you should make is:
    • A. 

      A replacement order

    • B. 

      A refund and extra compensation

    • C. 

      A parts and pieces request

  • 9. 
    What is the correct greeting for the Evite Party Store?
    • A. 

      Welcome to Evite, my name is______, how may I help you today?"

    • B. 

      Thank you for calling Evite Party Store, my name is______, how may I help you today?"

    • C. 

      Welcome to Evite Party Store, my name is______, how may I help you today?"

    • D. 

      Thank you for calling Evite, my name is______, how may I help you today?"

  • 10. 
    Replacement orders are for items that have their own SKU number; Parts and pieces requests are for items that do not have their own SKU number.
    • A. 

      True

    • B. 

      False

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