Weekly Recap Quiz #19 (July 8th)

10 Questions | Total Attempts: 52

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Weekly Recap Quiz #19 (July 8th)

Questions and Answers
  • 1. 
    A customer may incur a restocking fee for which of the following (check all that apply):
    • A. 

      If more than five of one item is ordered and returned.

    • B. 

      If they refuse the package (without permission)

    • C. 

      If they are returning an item past the 14 day return window.

    • D. 

      If an order is returned due to undeliverable address.

    • E. 

      If an order is returned without a RAN

  • 2. 
    If customer returns her order after 3 months but not more than 6 months, there will be a restocking fee of 25%.
    • A. 

      True

    • B. 

      False

  • 3. 
    If customer returns her order after 6 months or more, there will be a restocking fee of 50%.
    • A. 

      True

    • B. 

      False

  • 4. 
    If you receive a call from a customer saying that they did not receive their order.  You check the order and refer to the case notes.  Upon checking you see that the package was returned to us and was labeled as “UNDELIVERABLE”, what does this mean?
    • A. 

      That means that the order came back to us, and is in the DC waiting for the Delivery Resolution team to tell them what to do with the order.

    • B. 

      That means that the customer refused the package.

    • C. 

      That means that the order was damaged.

  • 5. 
    What credit card was first issued in 1950?
    • A. 

      Bankard

    • B. 

      Diner's Club

    • C. 

      Mastercard

    • D. 

      Discover Card

  • 6. 
    You need to send an email to [email protected] if you come across an item that displays additional information - both the kit and the components.
    • A. 

      True

    • B. 

      False

  • 7. 
    What is a restocking fee?
    • A. 

      It is the percentage from the total amount paid by the customer to be deducted from a customer’s return credit for orders that fall outside the normal return guidelines.

    • B. 

      It is the amount added to customer's order.

    • C. 

      It is the amount deducted from a customer's order if they used a credit card.

  • 8. 
    If the customer is returning something after 14 days, but within a reasonable time frame, we can be flexible with the 15% restocking fee.
    • A. 

      True

    • B. 

      False

  • 9. 
    Which email address do you use when you need to follow up with undeliverable orders?
  • 10. 
    Undeliverable : If the customer doesn’t want the package back, we will process the order as a return, and credit the customer minus 50% restocking fee.
    • A. 

      True

    • B. 

      False

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