Weekly Recap Quiz #17 (June 24th)
10 Questions
| Total Attempts: 72
Questions and Answers
- 1.BuyCostumes customers will be seeing a new survey pop up when they first visit the home page.
- A.
True
- B.
False
- 2.Which of the following are screening statuses you may see? Choose all that apply.
- A.
POD Screening
- B.
Order Screening
- C.
Return Screening
- D.
Fraud Screening
- 3.If a customer is calling and wants to speak with someone at the Fraud department what would you do?
- A.
Transfer the call to TRECHelpline
- B.
Transfer the call into Fraud Prevention skills group
- C.
Dial the Fraud 1-800 number and transfer the call
- 4.Do we ship to APO/FPO addresses?
- A.
Yes
- B.
No
- 5.What is the email address for Fraud Prevention Department?
- A.
Credit[email protected]
- B.
- C.
- 6.We guarantee deliveries for APO/FPO addresses.
- A.
True
- B.
False
- 7.For CE customers, what shipping method do you need to select for APO/FPO Addresses to make sure that their packages are sent correctly?
- A.
Priority Shipping
- B.
Budget Shipping
- C.
Standard Shipping
- 8.What year was the Pez invented?
- A.
1927
- B.
1937
- C.
1947
- 9.What are the appropriate shipping options you can use when placing a manual or replacement order? Choose all that applies
- A.
Standard Shipping (3-5 business days) - $5.95 -
- B.
UPS Ground - $5.99
- C.
Budget Shipping (5-8 business days) - $4.95 -
- D.
Express Delivery (2 business days) - $16.95 -
- E.
Premium by noon - $17.99
- F.
Premium Delivery (1 business day) - $23.95 -
- G.
Premium(end of day) - $17.99
- H.
USPS Priority Mail - $4.99
- 10.For BC customers, what shipping method do you need to select for APO/FPO Addresses to make sure that their packages are sent correctly?
- A.
Economy Shipping
- B.
Standard Shipping
- C.
Priority Shipping
Questions: 10 | Attempts: 77 | Last updated: Jul 14, 2014
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Sample QuestionWe are no longer processing Parts and Pieces requests.
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Sample QuestionYou can create a replacement order for items without SKUs.
Questions: 11 | Attempts: 40 | Last updated: Jun 16, 2014
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Sample QuestionWhat is an order status?
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