Weekly Recap Quiz #17 (June 24th)

10 Questions | Total Attempts: 72

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Weekly Recap Quiz #17 (June 24th)

Questions and Answers
  • 1. 
    BuyCostumes customers will be seeing a new survey pop up when they first visit the home page.
    • A. 

      True

    • B. 

      False

  • 2. 
    Which of the following are screening statuses you may see? Choose all that apply.
    • A. 

      POD Screening

    • B. 

      Order Screening

    • C. 

      Return Screening

    • D. 

      Fraud Screening

  • 3. 
    If a customer is calling and wants to speak with someone at the Fraud department what would you do?
    • A. 

      Transfer the call to TRECHelpline

    • B. 

      Transfer the call into Fraud Prevention skills group

    • C. 

      Dial the Fraud 1-800 number and transfer the call

  • 4. 
    Do we ship to APO/FPO addresses?
    • A. 

      Yes

    • B. 

      No

  • 5. 
    What is the email address for Fraud Prevention Department?
  • 6. 
    We guarantee deliveries for APO/FPO addresses.
    • A. 

      True

    • B. 

      False

  • 7. 
    For CE customers, what shipping method do you need to select for APO/FPO Addresses to make sure that their packages are sent correctly?
    • A. 

      Priority Shipping

    • B. 

      Budget Shipping

    • C. 

      Standard Shipping

  • 8. 
    What year was the Pez invented?
    • A. 

      1927

    • B. 

      1937

    • C. 

      1947

  • 9. 
     What are the appropriate shipping options you can use when placing a manual or replacement order?  Choose all that applies
    • A. 

      Standard Shipping (3-5 business days) - $5.95 -

    • B. 

      UPS Ground - $5.99

    • C. 

      Budget Shipping (5-8 business days) - $4.95 -

    • D. 

      Express Delivery (2 business days) - $16.95 -

    • E. 

      Premium by noon - $17.99

    • F. 

      Premium Delivery (1 business day) - $23.95 -

    • G. 

      Premium(end of day) - $17.99

    • H. 

      USPS Priority Mail - $4.99

  • 10. 
    For BC customers, what shipping method do you need to select for APO/FPO Addresses to make sure that their packages are sent correctly?
    • A. 

      Economy Shipping

    • B. 

      Standard Shipping

    • C. 

      Priority Shipping

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