Weekly Recap Quiz #16 (June 17th)

10 Questions | Total Attempts: 44

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Weekly Recap Quiz #16 (June 17th)

Questions and Answers
  • 1. 
    Where can you often look if a customer has questions about the quality of a product?
    • A. 

      Google

    • B. 

      Facebook

    • C. 

      Customer Reviews

  • 2. 
    What is the latest package insert program in the distribution center?
    • A. 

      Sample pack of accessories

    • B. 

      Sample pack of vitamins

    • C. 

      Sample pack of cigarette

    • D. 

      Sample pack of balloons

  • 3. 
    The customer has the option to take a survey about their experience with you handling their concern.
    • A. 

      True

    • B. 

      False

  • 4. 
    NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.
    • A. 

      True

    • B. 

      False

  • 5. 
    Customer's doing an exchange will not receive credit for their returned items until they have gone through our returns inspection process.
    • A. 

      True

    • B. 

      False

  • 6. 
    When doing an exchange for a customer, the second step you need to do after placing the new order is:
    • A. 

      Initiate the return of the items they would like to return

    • B. 

      Do a replacement order

    • C. 

      Do a parts and pieces request

  • 7. 
    We would do an exchange for a customer that received an incorrect costume, and they would have to pay for the new order.
    • A. 

      True

    • B. 

      False

  • 8. 
    CSR Coupon Codes are good for clearance/sale items.
    • A. 

      True

    • B. 

      False

  • 9. 
    You can sign up the customer to our email list to receive 15% coupon in their first email.
    • A. 

      True

    • B. 

      False

  • 10. 
    When doing an exchange for a customer, first you should always:
    • A. 

      Initiate the return of the items they want to return

    • B. 

      Place a new order

    • C. 

      Create a replacement order

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