Weekly Recap Quiz #15 (June 10th)

10 Questions | Total Attempts: 56

SettingsSettingsSettings
Please wait...
Weekly Recap Quiz #15 (June 10th)

Questions and Answers
  • 1. 
    You can create a replacement order for items without SKUs.
    • A. 

      True

    • B. 

      False

  • 2. 
    A customer calls and tells you he ordered the Batman costume, but he did not receive the costume. in this case, you would do a:
    • A. 

      Parts and pieces request

    • B. 

      Replacement order

    • C. 

      Exchange

  • 3. 
    Some items are sold individually and also sold in a pack of 8, such as the Mario Kart Wii Remote Gum Tin. If a customer purchased a pack of 8, but only received 6, you should:
    • A. 

      Do a parts and pieces request for 2 of the 8 pack.

    • B. 

      Do a replacement order for the entire 8 pack.

    • C. 

      Do a replacement order for 2 of the individual tins.

  • 4. 
    When adding an item to the cart you are not take to the cart page, instead you are shown the current contents of the cart.
    • A. 

      True

    • B. 

      False

  • 5. 
    "Party bucks" can be used like a gift card toward the customers next order.
    • A. 

      True

    • B. 

      False

  • 6. 
    You can encourage customers to tape 2 boxes together to create one box in order to save on shipping.
    • A. 

      True

    • B. 

      False

  • 7. 
    You can transfer a call to another CSR.
    • A. 

      True

    • B. 

      False

  • 8. 
    If you're supervisor is not available, who should you call if you need help?
    • A. 

      Ghostbuster

    • B. 

      TREC Helpline

    • C. 

      Superman

    • D. 

      Teenage Mutant Ninja Turtles

  • 9. 
    What song is sung most often everywhere and anywhere in the world?
    • A. 

      Beat It!

    • B. 

      Happy Birthday

    • C. 

      Poker Face

    • D. 

      Twinkle Twinkle Little Star

  • 10. 
    When is the last day email to Party Bucks recipients?
    • A. 

      June 18th

    • B. 

      June 20th

    • C. 

      June 22nd

    • D. 

      June 24th

Related Topics
Back to Top Back to top