Weekly Recap Quiz #15 (June 10th)
10 Questions
| Total Attempts: 56
Questions and Answers
- 1.You can create a replacement order for items without SKUs.
- A.
True
- B.
False
- 2.A customer calls and tells you he ordered the Batman costume, but he did not receive the costume. in this case, you would do a:
- A.
Parts and pieces request
- B.
Replacement order
- C.
Exchange
- 3.Some items are sold individually and also sold in a pack of 8, such as the Mario Kart Wii Remote Gum Tin. If a customer purchased a pack of 8, but only received 6, you should:
- A.
Do a parts and pieces request for 2 of the 8 pack.
- B.
Do a replacement order for the entire 8 pack.
- C.
Do a replacement order for 2 of the individual tins.
- 4.When adding an item to the cart you are not take to the cart page, instead you are shown the current contents of the cart.
- A.
True
- B.
False
- 5."Party bucks" can be used like a gift card toward the customers next order.
- A.
True
- B.
False
- 6.You can encourage customers to tape 2 boxes together to create one box in order to save on shipping.
- A.
True
- B.
False
- 7.You can transfer a call to another CSR.
- A.
True
- B.
False
- 8.If you're supervisor is not available, who should you call if you need help?
- A.
Ghostbuster
- B.
TREC Helpline
- C.
Superman
- D.
Teenage Mutant Ninja Turtles
- 9.What song is sung most often everywhere and anywhere in the world?
- A.
Beat It!
- B.
Happy Birthday
- C.
Poker Face
- D.
Twinkle Twinkle Little Star
- 10.When is the last day email to Party Bucks recipients?
- A.
June 18th
- B.
June 20th
- C.
June 22nd
- D.
June 24th
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