Weekly Recap Quiz #125 (Week Of December 7th)

10 Questions | Total Attempts: 64

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Weekly Recap Quiz #125 (Week Of December 7th)


Questions and Answers
  • 1. 
    If a customer calls about their return credit, it is probably because the DC is still processing a lot of Halloween returns.
    • A. 

      True

    • B. 

      False

  • 2. 
    Which of the following statuses will you see on a return credit? Check all that apply.
    • A. 

      Sent to WMS

    • B. 

      Credit Required

    • C. 

      Initiate Credit

    • D. 

      Processing Required

  • 3. 
    If the customer used our return label, you can track their return to see if it has been received at our warehouse yet.
    • A. 

      True

    • B. 

      False

  • 4. 
    If we have received the customer's return in the warehouse, you need to look at the return credit status in Opus/RENT.
    • A. 

      True

    • B. 

      False

  • 5. 
    You check the status of a return credit and it says Sent to WMS, but the customer states they returned their package a few weeks ago. What should you do? Check all that apply.
    • A. 

      Tell them it can take 3-4 weeks to process a return during our busy season.

    • B. 

      If they used our return label, trace the package to be sure it was received in the warehouse.

    • C. 

      Contact Karina with the order number

    • D. 

      Contact UPS or Frontier

  • 6. 
    The DC is currently counting just the Party inventory.
    • A. 

      True

    • B. 

      False

  • 7. 
    The DC is counting about _____________ location in the warehouse over the next two weeks. (Enter only the number, minus any comma needed.)
  • 8. 
    Your customer wants to order 75 Santa Elf shoes. You should give them the Wholesale phone number.
    • A. 

      True

    • B. 

      False

  • 9. 
    After the DC concludes the inventory count, they should have an accurate accounting of how many we have of each SKU in our inventory.
    • A. 

      True

    • B. 

      False

  • 10. 
    Accurate inventory numbers should reduce the number of over-sold items and Zero Picks.
    • A. 

      True

    • B. 

      False

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