Weekly Recap Quiz #12 (May 20th)

10 Questions | Total Attempts: 49

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Weekly Recap Quiz #12 (May 20th)

Questions and Answers
  • 1. 
    You won’t need to choose the credit card type (Visa, AmEx, etc) at checkout.
    • A. 

      True

    • B. 

      False

  • 2. 
    ShopRunner is no longer active on Buycostumes website.
    • A. 

      True

    • B. 

      False

  • 3. 
    How long it will take to produce a result when you requested for a Trace Investigation?
    • A. 

      3 to 5 Business Days

    • B. 

      8 or more full business days

    • C. 

      6 to 8 days

    • D. 

      8 or 10 business days

  • 4. 
    If the package is lost, you cannot send a replacement or request for a refund.
    • A. 

      True

    • B. 

      False

  • 5. 
    If the customer requests a refund, you can send credit request. BUT if the order is over _____, please let them know we must wait until the end of the investigation before we can provide a credit.
    • A. 

      $20

    • B. 

      $100

    • C. 

      $250

    • D. 

      $75

  • 6. 
    What are the information you need in requesting for a catalog?
    • A. 

      Name of the child

    • B. 

      Event date

    • C. 

      Birth date

    • D. 

      None of the above

  • 7. 
    Clearance items are eligible for coupon discounts.
    • A. 

      True

    • B. 

      False

  • 8. 
    When did the free shipping over $75 on both BC and CE websites end?
    • A. 

      May 19th

    • B. 

      May 20th

    • C. 

      May 21st

    • D. 

      May 22nd

  • 9. 
    We will only be doing catalogs during Halloween season.
    • A. 

      True

    • B. 

      False

  • 10. 
    How will you know if the package is lost?
    • A. 

      If the tracking shows "Delivered" and customer did not receive.

    • B. 

      If the tracking shows "In Transit" and customer did not receive.

    • C. 

      If the tracking shows "Label Created" and customer did not receive.

    • D. 

      If the tracking shows "Return to Sender" and the customer did not receive.

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