Weekly Recap Quiz #12 (May 20th)
10 Questions
| Total Attempts: 49
Questions and Answers
- 1.You won’t need to choose the credit card type (Visa, AmEx, etc) at checkout.
- A.
True
- B.
False
- 2.ShopRunner is no longer active on Buycostumes website.
- A.
True
- B.
False
- 3.How long it will take to produce a result when you requested for a Trace Investigation?
- A.
3 to 5 Business Days
- B.
8 or more full business days
- C.
6 to 8 days
- D.
8 or 10 business days
- 4.If the package is lost, you cannot send a replacement or request for a refund.
- A.
True
- B.
False
- 5.If the customer requests a refund, you can send credit request. BUT if the order is over _____, please let them know we must wait until the end of the investigation before we can provide a credit.
- A.
$20
- B.
$100
- C.
$250
- D.
$75
- 6.What are the information you need in requesting for a catalog?
- A.
Name of the child
- B.
Event date
- C.
Birth date
- D.
None of the above
- 7.Clearance items are eligible for coupon discounts.
- A.
True
- B.
False
- 8.When did the free shipping over $75 on both BC and CE websites end?
- A.
May 19th
- B.
May 20th
- C.
May 21st
- D.
May 22nd
- 9.We will only be doing catalogs during Halloween season.
- A.
True
- B.
False
- 10.How will you know if the package is lost?
- A.
If the tracking shows "Delivered" and customer did not receive.
- B.
If the tracking shows "In Transit" and customer did not receive.
- C.
If the tracking shows "Label Created" and customer did not receive.
- D.
If the tracking shows "Return to Sender" and the customer did not receive.
Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!
Questions: 10 | Attempts: 104 | Last updated: May 2, 2014
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Sample QuestionThe new forms that are on the Wiki include all of the following except:
Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!
Questions: 10 | Attempts: 90 | Last updated: May 2, 2014
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Sample QuestionIf a particular theme is not available, there is nothing you can do for the customer.
REVIEW: Return Policy
Questions: 10 | Attempts: 78 | Last updated: May 12, 2014
-
Sample QuestionIf a domestic customer wants to return an order and the fault is on our end as a company, we want to UNCHECK the box for "Deduct Return Shipping".
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