Weekly Recap Quiz #116 (Week Of September 21)

10 Questions | Total Attempts: 334

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Weekly Recap Quiz #116 (Week Of September 21)


Questions and Answers
  • 1. 
    We cannot send replacement orders to Australia or Canada.
    • A. 

      True

    • B. 

      False

  • 2. 
    When you are submitting a credit request, what should you be sure to include? Check all that apply.
    • A. 

      The SKUs of missing or damaged items

    • B. 

      The name of missing or damaged items

    • C. 

      Tax if it was charged on the order

    • D. 

      All items ordered

    • E. 

      The customer's credit card number

  • 3. 
    You can verify the needed information if an order is in Fraud Screening.
    • A. 

      True

    • B. 

      False

  • 4. 
    Delivery Resolution works on damaged or lost packages - not on orders that have not shipped.
    • A. 

      True

    • B. 

      False

  • 5. 
    Which of the following addresses can we send orders to with expedited shipping? Check all that apply.
    • A. 

      A house address

    • B. 

      A business address

    • C. 

      A PO Box address

    • D. 

      APO/DPO/FPO addresses

    • E. 

      Highway Contract Box (HC) addresses

  • 6. 
    When initiating a RAN, you must also issue a credit request.
    • A. 

      True

    • B. 

      False

  • 7. 
    The customer's event date should usually determine the shipping level you select.
    • A. 

      True

    • B. 

      False

  • 8. 
    You can and should issue flex labels to international customers.
    • A. 

      True

    • B. 

      False

  • 9. 
    Orders in Fraud Screening should be verified by the CC Security team, as they specialize in this area, and you can then help other customers.
    • A. 

      True

    • B. 

      False

  • 10. 
    You can contact Delivery Resolution to move a past due order out of the warehouse and off to the customer.
    • A. 

      True

    • B. 

      False

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