Weekly Recap Quiz #116 (Week Of September 21)
10 Questions
| Total Attempts: 334
Questions and Answers
- 1.We cannot send replacement orders to Australia or Canada.
- A.
True
- B.
False
- 2.When you are submitting a credit request, what should you be sure to include? Check all that apply.
- A.
The SKUs of missing or damaged items
- B.
The name of missing or damaged items
- C.
Tax if it was charged on the order
- D.
All items ordered
- E.
The customer's credit card number
- 3.You can verify the needed information if an order is in Fraud Screening.
- A.
True
- B.
False
- 4.Delivery Resolution works on damaged or lost packages - not on orders that have not shipped.
- A.
True
- B.
False
- 5.Which of the following addresses can we send orders to with expedited shipping? Check all that apply.
- A.
A house address
- B.
A business address
- C.
A PO Box address
- D.
APO/DPO/FPO addresses
- E.
Highway Contract Box (HC) addresses
- 6.When initiating a RAN, you must also issue a credit request.
- A.
True
- B.
False
- 7.The customer's event date should usually determine the shipping level you select.
- A.
True
- B.
False
- 8.You can and should issue flex labels to international customers.
- A.
True
- B.
False
- 9.Orders in Fraud Screening should be verified by the CC Security team, as they specialize in this area, and you can then help other customers.
- A.
True
- B.
False
- 10.You can contact Delivery Resolution to move a past due order out of the warehouse and off to the customer.
- A.
True
- B.
False
Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!
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