Weekly Recap Quiz #114 (Week Of August 31st)

10 Questions | Total Attempts: 111

SettingsSettingsSettings
Please wait...
Weekly Recap Quiz #114 (Week Of August 31st)


Questions and Answers
  • 1. 
    If a customer doesn't receive their free light saber for Force Friday, you should send them a replacement.
    • A. 

      True

    • B. 

      False

  • 2. 
    If the customer missed a call from us, and there are no cases notes on their order, they probably missed a _____________ call.
  • 3. 
    If you need a payment checked in Heartland, you should get what pieces of information before calling Help Line? Check all that apply.
    • A. 

      Last 4 digits of the credit card number

    • B. 

      Brand

    • C. 

      First name

    • D. 

      Last name

  • 4. 
    Customers are able to request catalogs.
    • A. 

      True

    • B. 

      False

  • 5. 
    As long as you read the case notes, you can handle verification of an order in Fraud Screening yourself.
    • A. 

      True

    • B. 

      False

  • 6. 
    You will not see the free Force Friday light saber as a line item in Opus.
    • A. 

      True

    • B. 

      False

  • 7. 
    Customers can exchange their free Force Friday light saber if they don't like the color.
    • A. 

      True

    • B. 

      False

  • 8. 
    Customers will see their free Force Friday light saber on their confirmation email.
    • A. 

      True

    • B. 

      False

  • 9. 
    The free Force Friday light saber will appear on the customer's pack slip.
    • A. 

      True

    • B. 

      False

  • 10. 
    Which orders will be receiving a free Force Friday light saber on September 4th? Check all that apply.
    • A. 

      Amazon

    • B. 

      Ebay

    • C. 

      Birthday Express

    • D. 

      Costume Express

    • E. 

      Buycostumes

Related Topics
Back to Top Back to top