Weekly Recap Quiz #11 (May 13th)

10 Questions | Total Attempts: 37

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Weekly Recap Quiz #11 (May 13th)

Use your weekly recap and your brain to come up with the best possible answer for each question. Good luck!


Questions and Answers
  • 1. 
    For address change request, there will be an additional 1-2 business days that may apply.
    • A. 

      True

    • B. 

      False

  • 2. 
    When an order is received and the outside box has been damaged as well as the products inside. It looks caused by whoever delivered it.
    • A. 

      Vendor Damage

    • B. 

      Carrier Damage

    • C. 

      Customer Damage

  • 3. 
    When one or more products have specific damage (i.e. hole, bad stitching) that was likely due to an error in manufacturing.
    • A. 

      Customer Damage

    • B. 

      Carrier Damage

    • C. 

      Vendor Damage

  • 4. 
    What is the NEW Customer Service Hours?
    • A. 

      Monday-Friday (9am-9pm) CDT and Saturday (9am-6pm) CDT

    • B. 

      Monday-Sunday (8am-9pm) CDT

    • C. 

      Monday-Friday (10am-10pm) CDT and Saturday (9am-6pm) CDT

  • 5. 
    The $5 Sale offer can be used in conjunction with any site-wide shipping offers.
    • A. 

      True

    • B. 

      False

  • 6. 
    You can find out what type of damaged products the customer received by asking few simple questions.  Choose all that apply.  
    • A. 

      “Was the outside box damaged or crushed?”

    • B. 

      “Are there any holes in the box?”

    • C. 

      “Did you get the name of the UPS driver?”

    • D. 

      “Does the box look likes it’s been re-taped?”

  • 7. 
    If you have determined from your questions that customer received a carrier damage product, you need to advise the customer to return the item(s) back to us.
    • A. 

      True

    • B. 

      False

  • 8. 
    Address Change request can apply to SurePost packages.
    • A. 

      True

    • B. 

      False

  • 9. 
    CSR codes will be updated on a yearly basis.  
    • A. 

      True

    • B. 

      False

  • 10. 
    Clearance and Sale products are ShopRunner eligible.
    • A. 

      True

    • B. 

      False

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