Weekly Recap Quiz #107 (Week Of July 13)
10 Questions
| Total Attempts: 60
Questions and Answers
- 1.What is the country of origin for the Mario Chiodo Nightmare Collection?
- A.
Mexico
- B.
China
- C.
The United States
- D.
Vietnam
- 2.What should you do with the mask after it has been worn? Check all that apply.
- A.
Clean the mask with a sponge, liquid soap, and warm water.
- B.
Rinse the mask with warm water.
- C.
Stuff the inside with paper, scrap fabric, etc.
- D.
Let the mask air dry.
- 3.Your customer mentions that she has an allergy to latex. Should she buy a Nightmare Collection Mask?
- A.
Yes
- B.
No
- 4.Customers can return and exchange masks in the Nightmare Collection.
- A.
True
- B.
False
- 5.Customers can use percentage off coupons on anything in the Nightmare collection.
- A.
True
- B.
False
- 6.The Nightmare collection is exclusive to Buycostumes.
- A.
True
- B.
False
- 7.Who reads our case notes?
- A.
Customer Service team members
- B.
Distribution Center team members
- C.
Carriers
- D.
Ship Stations team members
- 8.You should play around with a long address rejected by Opus and shorten it up as you see fit.
- A.
True
- B.
False
- 9.If the Fraud team is available, you can transfer an order in Fraud Screening to them after you take care of the customer's original concern.
- A.
True
- B.
False
- 10.Your customer needs the UPS driver to deliver her package to her side door. You can put in a case note so the driver gets this updated information.
- A.
True
- B.
False
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