Weekly Recap Quiz #107 (Week Of July 13)

10 Questions | Total Attempts: 60

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Weekly Recap Quiz #107 (Week Of July 13)


Questions and Answers
  • 1. 
    What is the country of origin for the Mario Chiodo Nightmare Collection?
    • A. 

      Mexico

    • B. 

      China

    • C. 

      The United States

    • D. 

      Vietnam

  • 2. 
    What should you do with the mask after it has been worn? Check all that apply.
    • A. 

      Clean the mask with a sponge, liquid soap, and warm water.

    • B. 

      Rinse the mask with warm water.

    • C. 

      Stuff the inside with paper, scrap fabric, etc.

    • D. 

      Let the mask air dry.

  • 3. 
    Your customer mentions that she has an allergy to latex. Should she buy a Nightmare Collection Mask?
    • A. 

      Yes

    • B. 

      No

  • 4. 
    Customers can return and exchange masks in the Nightmare Collection.
    • A. 

      True

    • B. 

      False

  • 5. 
    Customers can use percentage off coupons on anything in the Nightmare collection.
    • A. 

      True

    • B. 

      False

  • 6. 
    The Nightmare collection is exclusive to Buycostumes.
    • A. 

      True

    • B. 

      False

  • 7. 
    Who reads our case notes?
    • A. 

      Customer Service team members

    • B. 

      Distribution Center team members

    • C. 

      Carriers

    • D. 

      Ship Stations team members

  • 8. 
    You should play around with a long address rejected by Opus and shorten it up as you see fit.
    • A. 

      True

    • B. 

      False

  • 9. 
    If the Fraud team is available, you can transfer an order in Fraud Screening to them after you take care of the customer's original concern.
    • A. 

      True

    • B. 

      False

  • 10. 
    Your customer needs the UPS driver to deliver her package to her side door. You can put in a case note so the driver gets this updated information.
    • A. 

      True

    • B. 

      False

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