Weekly Recap Quiz #104 (Week Of June 22)

9 Questions | Total Attempts: 62

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Weekly Recap Quiz #104 (Week Of June 22)


Questions and Answers
  • 1. 
    Over the course of a week, you talk to 3 separate customers who have received their zombie dog with a broken leg(s). What would you do?
  • 2. 
    We are able to upgrade shipping for customers.
    • A. 

      True

    • B. 

      False

  • 3. 
    Orders with pre-sell items fall under our shipping guarantee, and you should put in a refund request for a missed promise date.
    • A. 

      True

    • B. 

      False

  • 4. 
    Damaged costumes that sell for more than _____ should be returned.
  • 5. 
    Which type of costumes are generally the highest priced, and should be returned if the customer states they are damaged? Check all that apply.
    • A. 

      Collector's Edition

    • B. 

      Prestige

    • C. 

      Grand Heritage

    • D. 

      Deluxe

    • E. 

      Theatrical Vacuform

    • F. 

      Elite

  • 6. 
    Party supplies should be returned if they are damaged and more than $75.
    • A. 

      True

    • B. 

      False

  • 7. 
    We can issues refunds up to 110% of what the customer originally paid.
    • A. 

      True

    • B. 

      False

  • 8. 
    Our customer ordered purple goblets, and received Princess goblets instead. We issued a replacement, and she again received only Princess goblets. What should you do?
    • A. 

      Send another replacement.

    • B. 

      Nothing - this customer is just out of luck.

    • C. 

      Email Karina the order number.

    • D. 

      Tell her to paint Princess on the goblets, and she will be fine.

  • 9. 
    Internal customer service is just as important as external customer service.
    • A. 

      True

    • B. 

      False

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