Weekly Recap Quiz #104 (Week Of June 22)

9 Questions | By Anina | Last updated: Jun 23, 2015 | Total Attempts: 62

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1.

Over the course of a week, you talk to 3 separate customers who have received their zombie dog with a broken leg(s). What would you do?
2.

We are able to upgrade shipping for customers.
- A.
  
  True
- B.
  
  False
3.

Orders with pre-sell items fall under our shipping guarantee, and you should put in a refund request for a missed promise date.
- A.
  
  True
- B.
  
  False
4.

Damaged costumes that sell for more than _____ should be returned.
5.

Which type of costumes are generally the highest priced, and should be returned if the customer states they are damaged? Check all that apply.
- A.
  
  Collector's Edition
- B.
  
  Prestige
- C.
  
  Grand Heritage
- D.
  
  Deluxe
- E.
  
  Theatrical Vacuform
- F.
  
  Elite
6.

Party supplies should be returned if they are damaged and more than $75.
- A.
  
  True
- B.
  
  False
7.

We can issues refunds up to 110% of what the customer originally paid.
- A.
  
  True
- B.
  
  False
8.

Our customer ordered purple goblets, and received Princess goblets instead. We issued a replacement, and she again received only Princess goblets. What should you do?
- A.
  
  Send another replacement.
- B.
  
  Nothing - this customer is just out of luck.
- C.
  
  Email Karina the order number.
- D.
  
  Tell her to paint Princess on the goblets, and she will be fine.
9.

Internal customer service is just as important as external customer service.
- A.
  
  True
- B.
  
  False

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