Weekly Quiz - 7/2/2012

9 Questions | By Anina | Last updated: Feb 19, 2013 | Total Attempts: 134

Questions

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It's that time again. Time to test how closely you read your e-mails and proficient you are in using the WIKI. Have fun!

Questions and Answers

1.

The customer received a damaged item. Which of the following items would we want sent back via flex label?
- A.
  
  $19.99 costume
- B.
  
  $39.99 personalized banner
- C.
  
  $29.99 costume
- D.
  
  $39.99 stand-up
2.

Your customer has an expired GROUPON coupon for $60. How much of a credit can you give?
- A.
  
  None
- B.
  
  $30
- C.
  
  $60
- D.
  
  $29
3.

You can create a replacement for personalized banners, scrolls or other POD items using Parts and Pieces.
- A.
  
  True
- B.
  
  False
4.

What is the latest and greatest way we are reducing our shipping costs?
- A.
  
  We are raising the prices we charge customers.
- B.
  
  We re-negotiated our contract with UPS.
- C.
  
  Some orders are being sent in envelopes rather than boxes.
- D.
  
  We recently signed a contract with DHL.
5.

When you are requesting vacation time off, you should make your request in ADP and notify your supervisor.
- A.
  
  True
- B.
  
  False
6.

A customer can use PayPal when ordering a Pre-Sell item.
- A.
  
  True
- B.
  
  False
7.

If an international package scans as being “returned to sender’, it means that the package is undeliverable and is being sent back to our warehouse.
- A.
  
  True
- B.
  
  False
8.

We can track both Canadian Post and Australian Post orders:
- A.
  
  As soon as they are entered into Opus
- B.
  
  As soon as they are shipped
- C.
  
  After they are passed through Customs
- D.
  
  We cannot track these packages. Customer must call Post Office.
9.

What's the correct number to give a customer if they need to call UPS?
- A.
  
  1-800-742-5871
- B.
  
  1-800-PICKUPS
- C.
  
  1-888-742-5871
- D.
  
  1-888-PICKUPS

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