Weekly Quiz - 7/2/2012

9 Questions | Total Attempts: 134

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Time Quizzes & Trivia

It's that time again. Time to test how closely you read your e-mails and proficient you are in using the WIKI. Have fun!


Questions and Answers
  • 1. 
    The customer received a damaged item.  Which of the following items would we want sent back via flex label?
    • A. 

      $19.99 costume

    • B. 

      $39.99 personalized banner

    • C. 

      $29.99 costume

    • D. 

      $39.99 stand-up

  • 2. 
    Your customer has an expired GROUPON coupon for $60.  How much of a credit can you give?
    • A. 

      None

    • B. 

      $30

    • C. 

      $60

    • D. 

      $29

  • 3. 
    You can create a replacement for personalized banners, scrolls or other POD items using Parts and Pieces.
    • A. 

      True

    • B. 

      False

  • 4. 
    What is the latest and greatest way we are reducing our shipping costs?
    • A. 

      We are raising the prices we charge customers.

    • B. 

      We re-negotiated our contract with UPS.

    • C. 

      Some orders are being sent in envelopes rather than boxes.

    • D. 

      We recently signed a contract with DHL.

  • 5. 
    When you are requesting vacation time off, you should make your request in ADP and notify your supervisor.
    • A. 

      True

    • B. 

      False

  • 6. 
    A customer can use PayPal when ordering a Pre-Sell item.
    • A. 

      True

    • B. 

      False

  • 7. 
    If an international package scans as being “returned to sender’, it means that the package is undeliverable and is being sent back to our warehouse.
    • A. 

      True

    • B. 

      False

  • 8. 
    We can track both Canadian Post and Australian Post orders:
    • A. 

      As soon as they are entered into Opus

    • B. 

      As soon as they are shipped

    • C. 

      After they are passed through Customs

    • D. 

      We cannot track these packages. Customer must call Post Office.

  • 9. 
    What's the correct number to give a customer if they need to call UPS?
    • A. 

      1-800-742-5871

    • B. 

      1-800-PICKUPS

    • C. 

      1-888-742-5871

    • D. 

      1-888-PICKUPS

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