Weekly Learning Check Nov. 26

10 Questions | By Denny Monsale | Updated: Mar 21, 2022 | Attempts: 596

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Test your kDoc knowledge.

Questions and Answers

1.

When sending Self-Repair option for tech drop off after changing ert to 30 in wich Queue and Status should the Repair Ticket be sent?
- A.
  
  A New
- B.
  
  C New for DSL
- C.
  
  C FTTH for Fibre
Correct Answer
A. A New
2.

What is important when Troubleshooting slow speeds with Fibe?
- A.
  
  Perform Speedtest with all devices connected to the network to determine real speed
- B.
  
  Ensure the customer has the correct profile within Infranet
- C.
  
  Make sure you educate customer about tech having a better speed test devices to determine real issue
Correct Answer
B. Ensure the customer has the correct profile within Infranet
3.

Email mailbox sizes are 2.5 GB for residential and 3.5GB for business in size.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
4.

RF disturbers only operates within 5Ghz, in order to determine that it causes signal loss on wireless receivers you need to?
- A.
  
  Rely on Wi-Fi strength indicator on the front of VIP2502
- B.
  
  Move the device that can potentially be an RF disturbance away or turn it off
- C.
  
  Instruct customer to move the modem to the right spot and see if it resolves the problem
Correct Answer
B. Move the device that can potentially be an RF disturbance away or turn it off
5.

GT784WN will only work if the customer is on HIS PVC 036.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
6.

Always make sure to discuss to customer date and time of tech visit for Buried Loops request.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
7.

How much does a Bluetooth Remote Kit cost when outside warranty?
- A.
  
  $20
- B.
  
  $30
- C.
  
  $40
- D.
  
  $50
Correct Answer
D. $50
8.

For Bluetooth Remote Kit, all are true except:
- A.
  
  The Bluetooth remote kit does not work with the 4K PVR
- B.
  
  Using Bluetooth technology and a dongle, customers can use their receiver even if it's behind doors or in another room
- C.
  
  Replacement of Bluetooth Remote kit can be processed via tech drop off
- D.
  
  The Bluetooth remote kit is only available for Fibe TV customers
Correct Answer
C. Replacement of Bluetooth Remote kit can be processed via tech drop off
9.

All types of request for buried loops are handled by technical department.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
10.

Call Screen feature is exclusive in NF and NS.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

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Current Version
Mar 21, 2022

Quiz Edited by
ProProfs Editorial Team
Nov 28, 2017

Quiz Created by
Denny Monsale

Weekly Learning Check Nov. 26

When sending Self-Repair option for tech drop off after changing ert to 30 in wich Queue and Status should the Repair Ticket be sent?

What is important when Troubleshooting slow speeds with Fibe?

Email mailbox sizes are 2.5 GB for residential and 3.5GB for business in size.

RF disturbers only operates within 5Ghz, in order to determine that it causes signal loss on wireless receivers you need to?

GT784WN will only work if the customer is on HIS PVC 036.

Always make sure to discuss to customer date and time of tech visit for Buried Loops request.

How much does a Bluetooth Remote Kit cost when outside warranty?

For Bluetooth Remote Kit, all are true except:

All types of request for buried loops are handled by technical department.

Call Screen feature is exclusive in NF and NS.