Weekly Learning Check Dec. 3
.
- 1.
If a customer is complaining that they are not getting a sufficiently strong and reliable wifi connection in certain parts of the house and troubleshooting has been done but there is no improvement; we recommend the modem be moved and the customer is referred to Sales and a fee applies. True or False?
- A.
True
- B.
False
Correct Answer
A. True -
- 2.
When executing a record command on the Fibe TV app, the recording takes place at and is stored in the device that was used (i.e. iPad, iPhone, etc). True or False?
- A.
True
- B.
False
Correct Answer
B. False -
- 3.
If a customer is hearing a stuttered dial tone but is not subscribed to Voicemail, which of the following are the possible reasons why?
- A.
They have a new voice message they have not yet listened to
- B.
They have a new voice message received via Talkmail they have not yet listened to
- C.
There is a line issue/error that you need to troubleshoot
- D.
The phone set is defective
Correct Answer
B. They have a new voice message received via Talkmail they have not yet listened to -
- 4.
Fireplace Channel is available on what channel in HD?
- A.
127
- B.
207
- C.
557
- D.
507
Correct Answer
C. 557 -
- 5.
If customer gets an error Exceeds Credit Limit and did a voluntary request in the past to block VOD and PPV purchase, we should be contacting what department to lift the block?
- A.
Account Receivable
- B.
Advance Support
- C.
Assigning
- D.
Billing
Correct Answer
C. Assigning -
- 6.
PPV and VOD are always available to all Residential and Business TV customer, as long as they have PVRs or STBs.
- A.
True
- B.
False
Correct Answer
B. False -
- 7.
Santa Tracker is available for free to all Residential TV customers with bundle and not with TV only customers
- A.
True
- B.
False
Correct Answer
A. True -
- 8.
Apps that will no longer be available effective January 1, 2018 are:
- A.
A. Facebook App
- B.
B. Skype App
- C.
C. Youtube App
- D.
D. Twitter App
Correct Answer(s)
A. A. Facebook App
D. D. Twitter App -
- 9.
Which of the notes below agrees to the work log notes kDoc requires when shipping a remote replacement for customers who are outside warranty and disputes the charge?
- A.
Remote replacement required / $30 fee not applicable / Credit given because of customer dispute / Spoke with … order #Y
- B.
Remote replacement required / $30 fee applicable / Credit given because of customer tenure / Spoke with … order #Y
- C.
Remote replacement required / $30 fee not applicable / Credit given because of customer tenure / Spoke with … order #Y
- D.
Remote replacement required / $30 fee applicable / Credit given because of customer dispute / Spoke with … order #Y
Correct Answer
D. Remote replacement required / $30 fee applicable / Credit given because of customer dispute / Spoke with … order #Y -
- 10.
NHL Center Ice, as a widely watched game in Canada will be available on our Fibe TV App for customer’s to watch on the go.
- A.
True
- B.
False
Correct Answer
B. False -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 20, 2022Quiz Edited by
ProProfs Editorial Team -
Dec 06, 2017Quiz Created by
Denny Monsale
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