Weekly Learning Check Dec. 3

10 Questions | Total Attempts: 557

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Learning Quizzes & Trivia

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Questions and Answers
  • 1. 
    If a customer is complaining that they are not getting a sufficiently strong and reliable wifi connection in certain parts of the house and troubleshooting has been done but there is no improvement; we recommend the modem be moved and the customer is referred to Sales and a fee applies. True or False?
    • A. 

      True

    • B. 

      False

  • 2. 
    When executing a record command on the Fibe TV app, the recording takes place at and is stored in the device that was used (i.e. iPad, iPhone, etc). True or False?
    • A. 

      True

    • B. 

      False

  • 3. 
    If a customer is hearing a stuttered dial tone but is not subscribed to Voicemail, which of the following are the possible reasons why?
    • A. 

      They have a new voice message they have not yet listened to

    • B. 

      They have a new voice message received via Talkmail they have not yet listened to

    • C. 

      There is a line issue/error that you need to troubleshoot

    • D. 

      The phone set is defective

  • 4. 
    Fireplace Channel is available on what channel in HD?
    • A. 

      127

    • B. 

      207

    • C. 

      557

    • D. 

      507

  • 5. 
    If customer gets an error Exceeds Credit Limit and did a voluntary request in the past to block VOD and PPV purchase, we should be contacting what department to lift the block?
    • A. 

      Account Receivable

    • B. 

      Advance Support

    • C. 

      Assigning

    • D. 

      Billing

  • 6. 
    PPV and VOD are always available to all Residential and Business TV customer, as long as they have PVRs or STBs.
    • A. 

      True

    • B. 

      False

  • 7. 
    Santa Tracker is available for free to all Residential TV customers with bundle and not with TV only customers
    • A. 

      True

    • B. 

      False

  • 8. 
    Apps that will no longer be available effective January 1, 2018 are:
    • A. 

      A. Facebook App

    • B. 

      B. Skype App

    • C. 

      C. Youtube App

    • D. 

      D. Twitter App

  • 9. 
    Which of the notes below agrees to the work log notes kDoc requires when shipping a remote replacement for customers who are outside warranty and disputes the charge?
    • A. 

      Remote replacement required / $30 fee not applicable / Credit given because of customer dispute / Spoke with … order #Y

    • B. 

      Remote replacement required / $30 fee applicable / Credit given because of customer tenure / Spoke with … order #Y

    • C. 

      Remote replacement required / $30 fee not applicable / Credit given because of customer tenure / Spoke with … order #Y

    • D. 

      Remote replacement required / $30 fee applicable / Credit given because of customer dispute / Spoke with … order #Y

  • 10. 
    NHL Center Ice, as a widely watched game in Canada will be available on our Fibe TV App for customer’s to watch on the go.
    • A. 

      True

    • B. 

      False

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