Week 2 Evaluation 3
Week 2 Evaluation 3. DST W2 e3.
- 1.It is a system that will provide eBay buyers with a tool to amend negative or neutral Feedback left for sellers.
- A.
Feedback Amender
- B.
Feedback Revision
- C.
Feedback Changer
- D.
Feedback Editor
- 2.When composing an email in Kana, all messages must:
- A.
Include a greeting, header, footer, and signature.
- B.
Include a header, footer, and canned response.
- C.
Include a greeting, header, footer, signature, and Marketplace Safety Tip.
- D.
Include the member’s name.
- 3.What does the Binoculars Icon do?
- A.
Redirect
- B.
Recreate
- C.
Find
- D.
Statistics
- 4.What department deals with Keyword Spamming in the title of a listing?
- A.
VeRO/INF
- B.
PI
- C.
Motors
- D.
LP
- 5.What does BTAC stand for?
- A.
Building Tactics Against Counterfeits
- B.
Belief and Trust by Attacking Counterfeits
- C.
Building Trust by Attacking Counterfeits
- D.
Battle of Trust Against Counterfeits
- 6.In KANA, it is not advisable to use templates because they do not drive consistency in member messaging.
- A.
True
- B.
False
- 7.Within how many days must sellers send a feedback revision request from the time they receive their negative or neutral Feedback?
- A.
15
- B.
20
- C.
21
- D.
30
- 8.What does the ABC button represent in Kana?
- A.
Grammar check
- B.
Spell check
- C.
Punctuation check
- D.
Capitalization check
- 9.If a seller has had a considerable experience on eBay, having sold a large volume of items, there is some consideration for selling bootleg items online.
- A.
True
- B.
False
- 10.If a seller receives more negatives than positives from the same buyer in the same week…
- A.
The seller's Feedback score will be increased by one point.
- B.
The seller's Feedback score will not change.
- C.
The seller's Feedback score will be reduced by one point.
- D.
None of the above
- 11.Today is Sep. 3, 2008. Dennis Gregor bought two items (a Bulgarian stamp and a history book) from “hiztoria” on Sep. 28, 2006 (hiztoria left him feedback for both on the same date), another two items (a bow tie and a Hello Kitty handkerchief) from “caterpillarmom” on Sep. 25, 2007 (caterpillar left him feedback on Sep. 26, 2007 and October 13, 2007 separately), and one item (an Elvis memorabilia) from “zconlineshop” on March 5, 2006 (zconlineshop left feedback on March 7, 2006). Granting these are the only transactions he has had, what is Dennis Gregor’s feedback rating?
- A.
0
- B.
1
- C.
3
- D.
4
- E.
5
- 12.What activity or behavior doesn’t Fraud take care of?
- A.
INR
- B.
SNAD
- C.
B001
- D.
UPI Strikes
- 13.Sellers with one or more DSR below 4.1 may be restricted from listing until their DSRs improve.
- A.
True
- B.
False
- 14.If I left a neutral feedback, I cannot revise it to become:
- A.
Positive
- B.
Negative
- C.
Positive and negative if my feedback score is below 10.
- D.
Both A & B
- 15.If a buyer declines a feedback revision request, on the pre-defined form, what reason(s) can't a buyer choose?
- A.
The seller did not resolve the problem as stated.
- B.
The seller resolved the problem but I’m not satisfied with the resolution.
- C.
The original feedback I left was accurate.
- D.
I have already informed the seller about the reason.
- E.
I don’t want to share the reason with the seller.
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