Resolve the customer’s needs, remind them of the 1000 Belief Points they can receive by referring, and send the Refer A Friend buckslip
Find out if they have used My Account, ask for the referral, then provide them the steps to submit it online
Referral conversation starters, then ask for the referral, and remember to direct them to how to submit the referral
Ask a leading question, congratulate the customer, and then ask for the referral
Side by Side Phone Comparisons
Ratings and Reviews
Phone Surveys on Facebook
Let the customer know that to keep the line restored, the test call must be answered, and then re-suspend the line. Ask when they will have the phone in their possession so we can ensure the account is protected when we restore service.
Leave the line active and ask them to call back into Customer Service if they experience any problems with the phone.
If your customer’s situation is unique and you’re not concerned about possible fraudulent activity, work with your leader to make a decision on whether to allow the restore.
Both A and C
Both the Samsung Mesmerize and the LG Apex
Is the customer eligible for promotional pricing on new equipment yet?
When might the customer be interested in shopping for new equipment? For example, are they ready this week or next month?
How is the customer’s phone working for them?
Both A and B
All of the Above