Nice Win Big Webinar: Voc - Combining Direct & Indirect Customers Feeds

10 Questions | Total Attempts: 59

SettingsSettingsSettings
Please wait...
Webinar Quizzes & Trivia

This is a short assessment that will help you to evaluate your understanding of the solution. Do note that you are only allowed to attempt this quiz ONCE and are required to complete it by Friday, 1 Feb, 11:59pm (+08:00GMT). Time limit is 45 minutes. The top scorers for this quiz stand a chance to win an attractive prize! GOOD LUCK!


Questions and Answers
  • 1. 
    Who is NICE Fizzback's biggest enterprise client?
    • A. 

      Vodafone

    • B. 

      Virgin Media

    • C. 

      AT&T

    • D. 

      Bell Canada

    • E. 

      CapitalOne

  • 2. 
    What are the four stages of the NICE Fizzback Engagement process?
    • A. 

      Understand, Apply, Interpret, Recover

    • B. 

      Engage, Capture, Interpret, Act

    • C. 

      Capture, Analyse, Present, Transform

    • D. 

      Understand, Act, Transform, Improve

  • 3. 
    What is the common SMS response rate benchmark to pitch to prospects?
    • A. 

      10-25%

    • B. 

      60-70%

    • C. 

      30-60%

    • D. 

      20-30%

  • 4. 
    How quickly can a red alert be disseminated back to the client for customer recovery?
    • A. 

      Within 1 hour

    • B. 

      Within 24 hours

    • C. 

      Within 30 minutes

    • D. 

      Within 15 minutes

  • 5. 
    Experts think that listening to the voice of the customer has become more important than ever, because...
    • A. 

      Companies want to market directly to each customer.

    • B. 

      It is the age of information. The more information companies have, the better !

    • C. 

      It is the age of the customer. Customers are empowered and demand more.

    • D. 

      None of the above

  • 6. 
    The most mature customer prospect for NICE VoC is..
    • A. 

      A company with a touch-point specific VoC focus

    • B. 

      A company with a tactical project to resolve a specific business problem

    • C. 

      A company with an enterprise-wide VoC focus

    • D. 

      A company looking for better survey response rates.

  • 7. 
    A combined solution of NICE Interaction Analytics and NICE Fizzback ...
    • A. 

      Helps clients look upstream and downstream to solve customer retention.

    • B. 

      Helps clients see a unified view of customer sentiment

    • C. 

      Helps clients resolves infrastructure issues

    • D. 

      All of the above

  • 8. 
    Can NICE Fizzback poll customers when the customer has no interaction with the call-center/store?
    • A. 

      Yes

    • B. 

      No

  • 9. 
    Which of the following are genuine NICE Fizzback differentiators?
    • A. 

      NICE Fizzback utilises NLP at each stage of the SMS conversation to derive meaning & adaptive conversation

    • B. 

      NICE Fizzback can offer SMS, IVR and Email-to-Web channels

    • C. 

      NICE Fizzback has an experienced & industry-leading Professional Services department

    • D. 

      NICE Fizzback has the best email-to-web offering in the market

  • 10. 
    By what percentage are customer experience leaders outperforming customer experience laggards in 5-year stock performance?
    • A. 

      23%

    • B. 

      32%

    • C. 

      44%

    • D. 

      69%

Back to Top Back to top