Understand, Apply, Interpret, Recover
Engage, Capture, Interpret, Act
Capture, Analyse, Present, Transform
Understand, Act, Transform, Improve
Within 1 hour
Within 24 hours
Within 30 minutes
Within 15 minutes
Companies want to market directly to each customer.
It is the age of information. The more information companies have, the better !
It is the age of the customer. Customers are empowered and demand more.
None of the above
A company with a touch-point specific VoC focus
A company with a tactical project to resolve a specific business problem
A company with an enterprise-wide VoC focus
A company looking for better survey response rates.
Helps clients look upstream and downstream to solve customer retention.
Helps clients see a unified view of customer sentiment
Helps clients resolves infrastructure issues
All of the above
NICE Fizzback utilises NLP at each stage of the SMS conversation to derive meaning & adaptive conversation
NICE Fizzback can offer SMS, IVR and Email-to-Web channels
NICE Fizzback has an experienced & industry-leading Professional Services department
NICE Fizzback has the best email-to-web offering in the market