Violence In The Workplace

15 Questions | Total Attempts: 1616

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Violence In The Workplace

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Questions and Answers
  • 1. 
    When interacting with others there is the potential for violence or aggression?
    • A. 

      True

    • B. 

      False

  • 2. 
    Work should be as safe and secure as possible?
    • A. 

      True

    • B. 

      False

  • 3. 
    Violence in the workplace is only ever between employees
    • A. 

      True

    • B. 

      False

  • 4. 
    Workplace Violence can include (select all that apply)
    • A. 

      Threats

    • B. 

      Intimidation

    • C. 

      Assaults

    • D. 

      Verbal Assaults

    • E. 

      Abusive or Demeaning interpersonal actions

  • 5. 
    Working alone or with money can increase the opportunity for violence
    • A. 

      True

    • B. 

      False

  • 6. 
    The best way to diffuse a situation might be (select all that apply)
    • A. 

      Agree with the person and seem sympathetic to their concerns

    • B. 

      Make eye contact and speak calmly and clearly

    • C. 

      Stay Calm, listen, respond calmly and with concern

    • D. 

      Out 'tough' them. Get angrier, show you are meaner and won't put up with problems.

  • 7. 
    Examples of violence in the workplace could include...(select all that apply)
    • A. 

      Customer shouting or swearing at an attendant regarding the refund policy.

    • B. 

      One employee shoving another after a dispute.

    • C. 

      A park worker getting stung by a wasp while cutting grass.

    • D. 

      A contractor threatening to smash vehicle windows.

  • 8. 
    Excusing yourself and walking away is sometimes the best solution
    • A. 

      True

    • B. 

      False

  • 9. 
    Physical Separation
    • A. 

      Get very close to people, show them you are approachable.

    • B. 

      Use physical barriers such as counters, doors, desks, vehicles etc to keep your distance

  • 10. 
    Money Handling, select all the correct answers
    • A. 

      Ignore the people around you, focus on your job

    • B. 

      Count the cash in public so people can see you are being honest

    • C. 

      Money can be replaced, you can't

    • D. 

      Hand over the money, remember the details of the thief as best as you can (appearance, clothes, vehicle, direction etc) and contact the police and your supervisor afterwards

  • 11. 
    Instinct
    • A. 

      Your 'feeling' about a situation is nothing more than fantasy and should be ignored.

    • B. 

      Our intuition is a combination of our experience and innate understanding of situations. When we see mannerisms or behavior that makes us worry we should pay attention to it and react accordingly.

  • 12. 
    If violence occurs...Try to remove yourself from the situation as quickly and safely as possible, get help as required and notify the appropriate authorities etc.
    • A. 

      True

    • B. 

      False

  • 13. 
    Physical reaction is as important as verbal reaction, we should... (select all that apply)
    • A. 

      Don't turn your back

    • B. 

      Maintain a safe distance.

    • C. 

      Make no physical contact at all.

    • D. 

      Cross your arms, stare angrily and make aggressive pointing hand motions

  • 14. 
    Supervisor responsibilities include:   -Assess the risk of violence to employees in their areas of responsibility-Minimize those risks where necessary or reasonably possible-Inform affected employees of such risk, or potential risk-Ensure employees are trained to recognize the potential for violence-Ensure that employees follow policies and procedures to minimize risk-Respond to all incidents appropriately
    • A. 

      True

    • B. 

      False

  • 15. 
    Supervisors:   -Ensure that medical attention is provided where required to anyone involved in an incident of violence-Secure the safety of employees-Investigate all incidents of violence as soon as possible-Report and document all reported incidents-Take no reprisal actions against employees for reporting workplace violence
    • A. 

      True

    • B. 

      False

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