Violence In The Workplace
.
- 1.When interacting with others there is the potential for violence or aggression?
- A.
True
- B.
False
- 2.Work should be as safe and secure as possible?
- A.
True
- B.
False
- 3.Violence in the workplace is only ever between employees
- A.
True
- B.
False
- 4.Workplace Violence can include (select all that apply)
- A.
Threats
- B.
Intimidation
- C.
Assaults
- D.
Verbal Assaults
- E.
Abusive or Demeaning interpersonal actions
- 5.Working alone or with money can increase the opportunity for violence
- A.
True
- B.
False
- 6.The best way to diffuse a situation might be (select all that apply)
- A.
Agree with the person and seem sympathetic to their concerns
- B.
Make eye contact and speak calmly and clearly
- C.
Stay Calm, listen, respond calmly and with concern
- D.
Out 'tough' them. Get angrier, show you are meaner and won't put up with problems.
- 7.Examples of violence in the workplace could include...(select all that apply)
- A.
Customer shouting or swearing at an attendant regarding the refund policy.
- B.
One employee shoving another after a dispute.
- C.
A park worker getting stung by a wasp while cutting grass.
- D.
A contractor threatening to smash vehicle windows.
- 8.Excusing yourself and walking away is sometimes the best solution
- A.
True
- B.
False
- 9.Physical Separation
- A.
Get very close to people, show them you are approachable.
- B.
Use physical barriers such as counters, doors, desks, vehicles etc to keep your distance
- 10.Money Handling, select all the correct answers
- A.
Ignore the people around you, focus on your job
- B.
Count the cash in public so people can see you are being honest
- C.
Money can be replaced, you can't
- D.
Hand over the money, remember the details of the thief as best as you can (appearance, clothes, vehicle, direction etc) and contact the police and your supervisor afterwards
- 11.Instinct
- A.
Your 'feeling' about a situation is nothing more than fantasy and should be ignored.
- B.
Our intuition is a combination of our experience and innate understanding of situations. When we see mannerisms or behavior that makes us worry we should pay attention to it and react accordingly.
- 12.If violence occurs...Try to remove yourself from the situation as quickly and safely as possible, get help as required and notify the appropriate authorities etc.
- A.
True
- B.
False
- 13.Physical reaction is as important as verbal reaction, we should... (select all that apply)
- A.
Don't turn your back
- B.
Maintain a safe distance.
- C.
Make no physical contact at all.
- D.
Cross your arms, stare angrily and make aggressive pointing hand motions
- 14.Supervisor responsibilities include: -Assess the risk of violence to employees in their areas of responsibility-Minimize those risks where necessary or reasonably possible-Inform affected employees of such risk, or potential risk-Ensure employees are trained to recognize the potential for violence-Ensure that employees follow policies and procedures to minimize risk-Respond to all incidents appropriately
- A.
True
- B.
False
- 15.Supervisors: -Ensure that medical attention is provided where required to anyone involved in an incident of violence-Secure the safety of employees-Investigate all incidents of violence as soon as possible-Report and document all reported incidents-Take no reprisal actions against employees for reporting workplace violence
- A.
True
- B.
False
Questions: 14 | Attempts: 20430 | Last updated: Jun 3, 2021
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