Violence In The Workplace

15 Questions | By Cmurray | Last updated: Mar 22, 2022 | Total Attempts: 1805

Questions

Settings

Create your own Quiz

Questions and Answers

1.

When interacting with others there is the potential for violence or aggression?
- A.
  
  True
- B.
  
  False
2.

Work should be as safe and secure as possible?
- A.
  
  True
- B.
  
  False
3.

Violence in the workplace is only ever between employees
- A.
  
  True
- B.
  
  False
4.

Workplace Violence can include (select all that apply)
- A.
  
  Threats
- B.
  
  Intimidation
- C.
  
  Assaults
- D.
  
  Verbal Assaults
- E.
  
  Abusive or Demeaning interpersonal actions
5.

Working alone or with money can increase the opportunity for violence
- A.
  
  True
- B.
  
  False
6.

The best way to diffuse a situation might be (select all that apply)
- A.
  
  Agree with the person and seem sympathetic to their concerns
- B.
  
  Make eye contact and speak calmly and clearly
- C.
  
  Stay Calm, listen, respond calmly and with concern
- D.
  
  Out 'tough' them. Get angrier, show you are meaner and won't put up with problems.
7.

Examples of violence in the workplace could include...(select all that apply)
- A.
  
  Customer shouting or swearing at an attendant regarding the refund policy.
- B.
  
  One employee shoving another after a dispute.
- C.
  
  A park worker getting stung by a wasp while cutting grass.
- D.
  
  A contractor threatening to smash vehicle windows.
8.

Excusing yourself and walking away is sometimes the best solution
- A.
  
  True
- B.
  
  False
9.

Physical Separation
- A.
  
  Get very close to people, show them you are approachable.
- B.
  
  Use physical barriers such as counters, doors, desks, vehicles etc to keep your distance
10.

Money Handling, select all the correct answers
- A.
  
  Ignore the people around you, focus on your job
- B.
  
  Count the cash in public so people can see you are being honest
- C.
  
  Money can be replaced, you can't
- D.
  
  Hand over the money, remember the details of the thief as best as you can (appearance, clothes, vehicle, direction etc) and contact the police and your supervisor afterwards
11.

Instinct
- A.
  
  Your 'feeling' about a situation is nothing more than fantasy and should be ignored.
- B.
  
  Our intuition is a combination of our experience and innate understanding of situations. When we see mannerisms or behavior that makes us worry we should pay attention to it and react accordingly.
12.

If violence occurs...Try to remove yourself from the situation as quickly and safely as possible, get help as required and notify the appropriate authorities etc.
- A.
  
  True
- B.
  
  False
13.

Physical reaction is as important as verbal reaction, we should... (select all that apply)
- A.
  
  Don't turn your back
- B.
  
  Maintain a safe distance.
- C.
  
  Make no physical contact at all.
- D.
  
  Cross your arms, stare angrily and make aggressive pointing hand motions
14.

Supervisor responsibilities include: -Assess the risk of violence to employees in their areas of responsibility-Minimize those risks where necessary or reasonably possible-Inform affected employees of such risk, or potential risk-Ensure employees are trained to recognize the potential for violence-Ensure that employees follow policies and procedures to minimize risk-Respond to all incidents appropriately
- A.
  
  True
- B.
  
  False
15.

Supervisors: -Ensure that medical attention is provided where required to anyone involved in an incident of violence-Secure the safety of employees-Investigate all incidents of violence as soon as possible-Report and document all reported incidents-Take no reprisal actions against employees for reporting workplace violence
- A.
  
  True
- B.
  
  False