Verizon Day 1 Quiz

12 Questions

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Verizon Day 1 Quiz

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Questions and Answers
  • 1. 
    ________ calls are calls made and received in the geographical area within the customer’s local service, or local calling area where the central office is located.
  • 2. 
    • A. 

      Alarm monitoring

    • B. 

      They use their cell phones and want E911 at home

    • C. 

      Need a line for a friend incarcerated to call on

    • D. 

      To save on minutes

  • 3. 
    A __________ call is a call made from one regional calling area to another.
  • 4. 
    Name the following Disclosure Statement:  “Your 10 to 15 Mbps High Speed Internet service will initially be provisioned at 10Mbps/1Mbps. This means that your maximum possible connection speed to our network will initially be 10Mbps/1Mbps. We will periodically monitor your line and set your maximum connection speed to the highest stable rate between 10 and 15 Mbps. Throughput speed (the speed you experience when you download or upload files) will be lower than your connection speed. The actual speed of your service will depend on a number of factors, such as the condition of your phone line and the wiring inside your location, among others. Actual connection and throughput speeds and uninterrupted use of the service are not guaranteed.”
    • A. 

      Speed Disclaimer for Fast, Faster, & Fastest Plans

    • B. 

      Speed Disclaimer for Ultimate

    • C. 

      DSL Service Equipment, Installation and Fees

    • D. 

      True Switch

  • 5. 
    Name the following Disclosure Statement:   “Your ( X Plan) will be provisioned at (X Speed). The actual speed of your service will depend on a number of factors like the condition of your phone line and the wiring inside your location, Internet or network congestion, and the speed of websites you connect to on the Internet, among others. After your service is activated, Verizon will conduct a speed test, If your line is below speed standards, we will send a technician to visit your location to troubleshoot the issue. If after further testing your line does not qualify for the speed requested, may we submit your order for the Highest Qualified speed?”
    • A. 

      Speed Disclaimer for Ultimate

    • B. 

      DSL Service Equipment, Installation and Fees

    • C. 

      Enhanced 911 Disclaimer

    • D. 

      Speed Disclaimer for Fast, Faster, & Fastest Plans

  • 6. 
    Name the following Disclosure Statement: Verizon wants you to know that you have a choice of regional toll and long distance carriers. We are pleased to inform that Verizon provides regional toll and Verizon Long Distance provides long distance service. By selecting this option, you have selected Verizon for your regional toll and long distance carrier. If you want another carrier, please cancel your request now and contact your local Verizon business office at the number listed in the customer guide section of your telephone book.
    • A. 

      Equal Access Statement

    • B. 

      International Calling Card Statement

    • C. 

      Digital Phone Disclaimer

    • D. 

      Psychic Hotline Disclosure

  • 7. 
    The following information Must be disclosed to all interenet customers: (Check all that apply):
    • A. 

      Term commitment requirements (if applicable)

    • B. 

      Equipment provided and installation intervals

    • C. 

      Taxes and surcharges are in addition to the quoted rates

    • D. 

      Computer requirements

  • 8. 
    Name that TV package:
    • Over 220 channels
    • Over 40 HD channels
    • Over 17,000 OnDemand choices
    • 96 Commercial free music channels
    • A. 

      FiOS TV Prime

    • B. 

      FiOS Affordable Service

    • C. 

      FiOS DSL Watch

  • 9. 
    Name that TV package:
    • All the features of the TV Prime package plus
    • Over 80 additional channels
    • 20 more HD channels
    • A. 

      Verizon Clear Choice

    • B. 

      Verizon Fast TV

    • C. 

      FiOS TV Extreme HD

  • 10. 
      Name that TV package:
    • Over 180 English programming channels
    • Over 39 popular Spanish channels
    • Up to 14HD channels
    • 96 Commercial free music channels
    • A. 

      Novela Central

    • B. 

      La Conexion Spanish Package

    • C. 

      Clear Channel En Espanol

  • 11. 
    Name that TV package:
    • All the features of the TV Prime package plus
    • Over 30 additional HD channels
    • Includes Showtime, The Movie Channel, Flix
    • A. 

      More Channel Package

    • B. 

      Money Saver

    • C. 

      FiOS TV Ultimate HD

  • 12. 
      FiOS HSI customers will receive a broadband modem free to use.
    • A. 

      True

    • B. 

      False