Quiz On Valentine's Day Module 1-5

20 Questions | Total Attempts: 243

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Quiz On Valentine

This quiz should be taken after Modules 1-5 have been completed. A passing score is 70% or higher. You have two attempts to take this quiz. You can use notes and your handbook during this quiz.


Questions and Answers
  • 1. 
    Which brand(s) are part of the Provide Commerce family? Select ALL that apply.
    • A. 

      Personal Creations

    • B. 

      RedEnvelope

    • C. 

      Shari's Berries

    • D. 

      Cherry Moon farms

    • E. 

      ProFlowers

  • 2. 
    Based on this picture what does the price shown include?
    • A. 

      Product plus shipping, care and handling, tax and a vase

    • B. 

      Product plus shipping, tax and a vase

    • C. 

      Product plus shipping

    • D. 

      Product only

    • E. 

      Product plus vase

  • 3. 
    Customers are limited to one promotion per order.
    • A. 

      True

    • B. 

      False

  • 4. 
    Which brand has the 7-day freshness guarantee?
    • A. 

      Florist Express

    • B. 

      Cherry Moon Farms

    • C. 

      Personal Creations

    • D. 

      Shari's Berries

    • E. 

      ProFlowers

  • 5. 
    This item comes with the Elegant Ruby Vase for free.
    • A. 

      True

    • B. 

      False

  • 6. 
    Which of the following is a proper greeting?
    • A. 

      Welcome to ProFlowers, my name is _______, how may I help you?

    • B. 

      Thank you for calling, my name is _______, may I please have your name?

    • C. 

      Thank you for calling, how may I assist you?

    • D. 

      Hi, what brand are you calling about?

  • 7. 
    Based on this calendar, the first available date for STANDARD delivery is:
    • A. 

      Saturday the 19th

    • B. 

      Monday the 21st

    • C. 

      Tuesday the 22nd

    • D. 

      Wednesday the 23rd

  • 8. 
    Each item in the shopping cart will incur separate shipping charges regardless of whether all items are shipping to one address or to multiple addresses.
    • A. 

      True

    • B. 

      False

  • 9. 
    When taking a sales call, why do we ask "What Prompted Your Call To Us Today"? Check all that apply.
    • A. 

      To ensure that we locate the appropriate promotion for the order

    • B. 

      To clarify the item being purchased

    • C. 

      To capture the marketing channel that brought the customer to our site

    • D. 

      To seem interested and build rapport

    • E. 

      To ensure that we locate the correct customer's account

  • 10. 
    Customers with a valid email address will receive confirmation emails for the following: Select the most complete answer.
    • A. 

      Order placement and delivery

    • B. 

      Order placement and shipping

    • C. 

      Order placement, shipping and delivery

    • D. 

      Delivery only

  • 11. 
    What must you recap at the Review Order page, just prior to confirming the order? Select ALL that apply.
    • A. 

      Order total

    • B. 

      Item(s)

    • C. 

      Delivery date

    • D. 

      Gift message

    • E. 

      Shipping address

    • F. 

      Billing Address

  • 12. 
    Which shipping service(s) does ProFlowers utilize to send flowers?
    • A. 

      FedEx and DHL

    • B. 

      UPS

    • C. 

      UPS and FedEx

    • D. 

      UPS, FedEx and US Postal Service

  • 13. 
    You should start every call from the Employee Resource Center (ERC).
    • A. 

      True

    • B. 

      False

  • 14. 
    When placing a ProFlowers order for a customer, what are some key points to communicate to the customer regarding their order? Check all that apply.
    • A. 

      The flowers will arrive in bud form

    • B. 

      The flowers will arrive between 9 AM - 5 PM if going to a business and 9 AM - 8 PM if delivered to a residence

    • C. 

      Be delivered by FedEx or UPS

    • D. 

      The flowers will arrive in a specially designed gift box.

  • 15. 
    ProFlowers bouquets are hand delivered, in full bloom and pre-arranged in a vase like a traditional floral delivery service.
    • A. 

      True

    • B. 

      False

  • 16. 
    What makes our flowers better than the competition?
    • A. 

      ProFlowers are shipped in bud form, in a specially designed gift box and are guaranteed to remain fresh for seven days upon receipt.

    • B. 

      ProFlowers offers to customize products for the same price as the regular products on the site

    • C. 

      ProFlowers offers to "Meet or Beat" any advertised price

    • D. 

      ProFlowers offers free shipping for orders over $50

  • 17. 
    What are the elements of a WOW Experience? Select ALL that apply.
    • A. 

      Personal Connection

    • B. 

      Excellence

    • C. 

      X-Factor

    • D. 

      Outlook

    • E. 

      Options

  • 18. 
    Which statement below best describes a WOW closing?
    • A. 

      Thanks for calling, have a great day

    • B. 

      Thank you for calling ProFlowers

    • C. 

      Thanks for calling

    • D. 

      Bye

    • E. 

      I hope your mom enjoys her birthday flowers! Thank you for calling ProFlowers and we hope you'll shop with us again soon. Have a great day!

  • 19. 
    What is the name of the internal resource tool found on the ERC? This tool houses all information and should be one of the first places you research for information, in addition to your training handbook, floorwalkers and support?
    • A. 

      The website copy

    • B. 

      ProKnowpedia

    • C. 

      Support hotline

    • D. 

      Your team lead

  • 20. 
    What are some ways to remain engaged, yet efficient when handling customer calls? Select ALL that apply
    • A. 

      Use the customers name throughout the call.

    • B. 

      Make appropriate attempts to keep the call on track.

    • C. 

      Provide one value statement.

    • D. 

      Read a magazine on long calls.

    • E. 

      Make one statement about the event or the moment