Cherry Moon farms
Product plus shipping, care and handling, tax and a vase
Product plus shipping, tax and a vase
Product plus shipping
Product plus vase
Cherry Moon Farms
Welcome to ProFlowers, my name is _______, how may I help you?
Thank you for calling, my name is _______, may I please have your name?
Thank you for calling, how may I assist you?
Hi, what brand are you calling about?
Saturday the 19th
Monday the 21st
Tuesday the 22nd
Wednesday the 23rd
To ensure that we locate the appropriate promotion for the order
To clarify the item being purchased
To capture the marketing channel that brought the customer to our site
To seem interested and build rapport
To ensure that we locate the correct customer's account
Order placement and delivery
Order placement and shipping
Order placement, shipping and delivery
FedEx and DHL
UPS and FedEx
UPS, FedEx and US Postal Service
The flowers will arrive in bud form
The flowers will arrive between 9 AM - 5 PM if going to a business and 9 AM - 8 PM if delivered to a residence
Be delivered by FedEx or UPS
The flowers will arrive in a specially designed gift box.
ProFlowers are shipped in bud form, in a specially designed gift box and are guaranteed to remain fresh for seven days upon receipt.
ProFlowers offers to customize products for the same price as the regular products on the site
ProFlowers offers to "Meet or Beat" any advertised price
ProFlowers offers free shipping for orders over $50
Thanks for calling, have a great day
Thank you for calling ProFlowers
Thanks for calling
I hope your mom enjoys her birthday flowers! Thank you for calling ProFlowers and we hope you'll shop with us again soon. Have a great day!
The website copy
Your team lead
Use the customers name throughout the call.
Make appropriate attempts to keep the call on track.
Provide one value statement.
Read a magazine on long calls.
Make one statement about the event or the moment