January Refresher Training - Knowledge Test

15 Questions | By CharisseDR | Updated: Mar 17, 2022 | Attempts: 108

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January Refresher Training - Knowledge Test - Quiz

This test will measure how much do you know about our processes. While taking the exam, you are only allowed to browse the Hobbyking. Com website. You will only be given 15 minutes to answer all the questions. So do your best and good luck!

Questions and Answers

1.

It was the customer’s first order and it still shows unpaid on our database. He provided you his order number and you were able to verify his payment through Paydollar and authorize his order. Create your sample response to the customer on the field below.
2.

ANALOGY.PayPal: Transaction ID ; Paydollar: _______________
3.

Which PayPal payment type has a bank clearing period of 2 weeks?
4.

The three Hobbyking PayPal accounts are [email protected]. [email protected] and ________________________?
5.

Is the credit card used 3D enabled? Yes or No
6.

To whom should we assign job for Western Union payment verification and follow up?
7.

Which of the four payment methods is only for wholesale orders?
8.

Are you going to ask for the customer’s credit card image for the case below? Yes or No
9.

Which required part of the credit card image is not shown on the photo below?
10.

If given the case below, will you require the customer to provide a bank statement? Yes or No.
11.

What should be the time frame given to customers that haven’t provided the credit card image/ bank statement yet?
12.

If the two countries indicated in the transaction details in Paydollar did not match but the rest of the details matched, would you require the customer to submit a credit card image? Yes or No
13.

All tickets regarding payment verification should be re-assigned to which assignee bucket?
14.

For Western Union payments, what should be the required currency indicated in the payment form?
15.

If the customer’s product and shipping costs $51.48 and he chose Paydollar as his payment method, how much does the whole order costs?

Explanation
Service charge is $1.50; 2.93% of $51.48)

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Current Version
Mar 17, 2022

Quiz Edited by
ProProfs Editorial Team
Jan 27, 2015

Quiz Created by
CharisseDR

January Refresher Training - Knowledge Test

It was the customer’s first order and it still shows unpaid on our database. He provided you his order number and you were able to verify his payment through Paydollar and authorize his order. Create your sample response to the customer on the field below.

ANALOGY.PayPal: Transaction ID ; Paydollar: _______________

Which PayPal payment type has a bank clearing period of 2 weeks?

The three Hobbyking PayPal accounts are [email protected]. [email protected] and ________________________?

Is the credit card used 3D enabled? Yes or No

To whom should we assign job for Western Union payment verification and follow up?

Which of the four payment methods is only for wholesale orders?

Are you going to ask for the customer’s credit card image for the case below? Yes or No

Which required part of the credit card image is not shown on the photo below?

If given the case below, will you require the customer to provide a bank statement? Yes or No.

What should be the time frame given to customers that haven’t provided the credit card image/ bank statement yet?

If the two countries indicated in the transaction details in Paydollar did not match but the rest of the details matched, would you require the customer to submit a credit card image? Yes or No

All tickets regarding payment verification should be re-assigned to which assignee bucket?

For Western Union payments, what should be the required currency indicated in the payment form?

If the customer’s product and shipping costs $51.48 and he chose Paydollar as his payment method, how much does the whole order costs?