Work Mastery January 2020
Part 1: Multiple Choice (choose the correct answer. )
Part 2 : Enumeration. All or Nothing.
Part 3 : Fill in the Blanks. No Abbreviation
- 1.
Enumeration: List down the type of acceptable valid receipt for Airfare. (Note: Based in SOP). 4 Points
- 2.
Enumeration: List down other names of Mini Bar charges. (4 Points)
- 3.
Enumeration: List Down information needs for a documentation in a call. (Based in Audit Support procedures and processes document). (8 points)
- 4.
Enumeration: Scenarios that can be created under Contact Name: Audit Dropped call. (Based in Audit Support procedures and processes document). (5 Points)
- 5.
Enumeration: List down process when we transfer call to User Support Desk (USD). (6 Points)
- 6.
- Which of the following is the correct attachment for a missing receipt for Nestle United Kingdom (UK)?
- A.
Nestle Missing Receipt Memo
- B.
Missing Receipt Affidavit thru Fax cover page
- C.
Electronic Missing Receipt Affidavit thru Receipt drop down
- D.
None of the above
Correct Answer
C. Electronic Missing Receipt Affidavit thru Receipt drop down - 7.
Types of Insurance fees on a Car Rental bill? (Note: Based in SOP)
- A.
LDW, CDW, ESP, FPO
- B.
LSI, PAE, PAI, PEP
- C.
SLI, PAE, LIS, CDW
- D.
APP, PAI, LDW, PEC
Correct Answer
C. SLI, PAE, LIS, CDW -
- 8.
Which is correct abbreviation National car group for Full size, SUV, Compact, and Premium?
- A.
FCAR, SFAR, CCAR, and ECAR
- B.
SFAR, CCAR, FCAR, and ICAR
- C.
PCAR, FCAR, CCAR, and SFAR
- D.
ICAR, SCAR, LCAR, and CCAR
Correct Answer
C. PCAR, FCAR, CCAR, and SFAR -
- 9.
Which of the following is the requirement of a valid receipt for Hotel? (Note: Based in SOP)
- A.
Traveler/Company Name, Check in & Check Out Date, Description of charges, Hotel Folio Number, and Total Amount
- B.
Vendor Name, Traveler/Company Name, Check in & Check Out Date, Description of charges, Hotel Folio Number, and Total Amount
- C.
Vendor Name, Traveler/Company Name, Description of charges, Hotel Folio Number, and Total Amount
- D.
Vendor Name, Check in & Check Out Date, Description of charges, Hotel Folio Number, and Total Amount
Correct Answer
B. Vendor Name, Traveler/Company Name, Check in & Check Out Date, Description of charges, Hotel Folio Number, and Total Amount -
- 10.
Which of the following is the requirement of a valid receipt for Car Rental? (Note: Based in SOP)
- A.
Vendor Name, Traveler’s Name, Pick up and Return Dates, Car Class, Total Amount, and Additional Charges (e.g. Insurance, Fuel)
- B.
Traveler’s Name, Pick up and Return Dates, Car Class, Total Amount, and Additional Charges (e.g. Insurance, Fuel)
- C.
Vendor Name, Traveler’s Name, Pick up and Return Dates, Car Class, and Additional Charges (e.g. Insurance, Fuel)
- D.
Vendor Name, Traveler’s Name, Pick up and Return Dates, Total Amount, and Additional Charges (e.g. Insurance, Fuel)
Correct Answer
A. Vendor Name, Traveler’s Name, Pick up and Return Dates, Car Class, Total Amount, and Additional Charges (e.g. Insurance, Fuel) -
- 11.
________ Is defined as “Policy” clients with more complexity in question configured in Service Workbench.
Correct Answer
General Policy - 12.
________ a form of commercial flight where departure and arrival take place in the same country.
Correct Answer
Domestic flight - 13.
________ is a major competitor in both the national and local travel group.
Correct Answer
Charter Travel - 14.
________ is a fee in a hotel that washes and irons clothes for guests.
Correct Answer
Laundry fee - 15.
________a country that accepts handwritten receipts from a blank sheet of paper with a reference number.
Correct Answer
United Kingdom - 16.
________ ________________Per SOP give 3 expense types generally do not require a receipt.
Correct Answer
per Diem
Mileage
Tips - 17.
________ food, phone bills, Hotel etc. can be claimed under this expense type.
Correct Answer
Relocation expense - 18.
________ is a written declaration where the user states that the related expense is in compliance with company policy and qualifies as a legitimate business expense.
Correct Answer
Missing Receipt Affidavit - 19.
________ type of approval as a requirement for tuition expense. (For Disney)
Correct Answer
Educational reimbursement approval form - 20.
All cases with the same issue can be tagged as ________.
Correct Answer
Duplicate case
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Current Version
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Mar 21, 2022Quiz Edited by
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Jan 27, 2020Quiz Created by
Archilles Paler
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