Within 2 - 3 rings.
Between 3 and 5 rings.
Whenever you are free.
Within 5 and 7 rings but definitely before the call returns to the switchboard.
Ask the person to call back in ten or twenty minutes, when you expect Mr. Smith back in the office.
Offer to take a name and telephone number and give it to Mr. Smith when he returns.
Tell the customer that he is not there, you don’t know when he’ll return, and to call again later.
Inform the caller that Mr. Smith is temporarily out of the office, but that you’re happy to help if possible. If the caller does not want your assistance, offer to take a message and telephone number.
By making sure my Passport is valid
By ensuring my ID card is up to date
By ensuring my ID card/Passport and Status of Forces Stamp are valid
Report loss to ID card office
See UMUC HR and Logistics office and then report to Military Police
Contact the Lost and Found Office
Ask the Helpdesk to put out an ALL Heidelberg message and place an e-mail message under the Lost & Found folder of the News.ED.UMUC.EDU directory.
Payroll, Human Resources, Accounts Payable, Student Financials, and Finance
Payroll, Human Resources, Supplies, Student Financials, and Finance
Purchasing-Facilities, Textbooks, Student Financials, Payroll and Accounts Payable
Payroll, Accounts Payable, Student Financials, Finance, and Purchasing-Facilities
28th of each month and by email notification
28th of each month and online in MyUMUC (PeopleSoft)
1st and 15th of each month and by email notification
Last business day of each month and online in MyUMUC (PeopleSoft)
Name and Date of Birth
EMPLID (employee identification)
Dates of Attendance
Grants and Loans.
Do answer the phone promptly.
Do listen attentively. .
Do minimize hold time.
Do answer the phone politely and professionally, identifying your department and your name.
Do let the caller know you are too busy to be nice today.
Mr. Daniel Bennette
Ms .Patricia Jameson
Dr. Allan Berg
Ms. Janice Keller
Ms. Vermele Smith
Students first, Accountability, Diversity.
Accountability, Diversity, Integrity.
Diversity, Excellence, Individualism.
Respect, Innovation, Excellence.
Excellence, Innovation, Integrity
Future Aid For Students to Award.
Free Application for Federal Student Aid.
Financial Aid For Student Academics.
Credit by exam
Courses indicating (0) credit
All of the above.
Creating and assisting with official student correspondence and providing materials for offices and events.
Publicizing UMUC news and dealing with all press concerns; posting UMUC updates on Twitter, Facebook (coming soon), and updating Web pages.
Providing university identity standards and approved UMUC templates, such as power point slides for outreach events.
Supporting your new and innovative marketing ideas to increase enrollments.
All of the above.
University of Maryland University College Europe or UMUC Europe (do not use hyphen or italics).
Saying the acronym as You-Muck-Europe.
Saying the acronym as U-M-U-C-Europe
Telling students to go to the Web and look up information themselves when they have come to you for help.
Including a signature block on all e-mail messages, both your individual and office accounts.
Including an automated friendly “out-of-office” e-mail message when you leave for vacation.
Ensuring all communication has a friendly and inviting tone. Including “Thank you for choosing UMUC” in your messages.
Information technology, nursing, business administration.
Nursing, public administration, counseling.
Public Administration, counseling, information technology
Counseling, business administration, information technology
Bowie State University.
University of Maryland University College (UMUC)
A & b above.
None of the above.
Undergraduate Records Office.
Veterans Affairs Office.