Umuc Europe Nso

21 Questions

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Europe Quizzes & Trivia

These questions were submitted by the presenters of the February 26th 2010 New Staff Orientation and will assess your comprehension of the basic topics covered in their presentation.


Questions and Answers
  • 1. 
    How quickly are you expected to answer the telephone when it rings?
    • A. 

      Within 2 - 3 rings.

    • B. 

      Between 3 and 5 rings.

    • C. 

      Whenever you are free.

    • D. 

      Within 5 and 7 rings but definitely before the call returns to the switchboard.

  • 2. 
    If a customer calls looking for Mr. Smith, who just stepped out of the office but will return shortly, what do you do?
    • A. 

      Ask the person to call back in ten or twenty minutes, when you expect Mr. Smith back in the office.

    • B. 

      Offer to take a name and telephone number and give it to Mr. Smith when he returns.

    • C. 

      Tell the customer that he is not there, you don’t know when he’ll return, and to call again later.

    • D. 

      Inform the caller that Mr. Smith is temporarily out of the office, but that you’re happy to help if possible. If the caller does not want your assistance, offer to take a message and telephone number.

  • 3. 
    How do I ensure my status in Germany is legal?
    • A. 

      By making sure my Passport is valid

    • B. 

      By ensuring my ID card is up to date

    • C. 

      By ensuring my ID card/Passport and Status of Forces Stamp are valid

  • 4. 
    What must I do if  I lose my ID card?
    • A. 

      Report loss to ID card office

    • B. 

      See UMUC HR and Logistics office and then report to Military Police

    • C. 

      Contact the Lost and Found Office

    • D. 

      Ask the Helpdesk to put out an ALL Heidelberg message and place an e-mail message under the Lost & Found folder of the News.ED.UMUC.EDU directory.

  • 5. 
    What are the five main offices within the Business Office?
    • A. 

      Payroll, Human Resources, Accounts Payable, Student Financials, and Finance

    • B. 

      Payroll, Human Resources, Supplies, Student Financials, and Finance

    • C. 

      Purchasing-Facilities, Textbooks, Student Financials, Payroll and Accounts Payable

    • D. 

      Payroll, Accounts Payable, Student Financials, Finance, and Purchasing-Facilities

  • 6. 
    When are UMUC Europe employees paid and how can they obtain their paycheck detail?
    • A. 

      28th of each month and by email notification

    • B. 

      28th of each month and online in MyUMUC (PeopleSoft)

    • C. 

      1st and 15th of each month and by email notification

    • D. 

      Last business day of each month and online in MyUMUC (PeopleSoft)

  • 7. 
    According to UMUC's FERPA policy, which of the following pieces of information are NOT permitted for release to non-UMUC employees:
    • A. 

      Name and Date of Birth

    • B. 

      EMPLID (employee identification)

    • C. 

      Dates of Attendance

    • D. 

      Major/minor

    • E. 

      Degrees/awards received

  • 8. 
    Which of the following offices do not belong to Student Services:
    • A. 

      Admissions Office.

    • B. 

      Grades Office.

    • C. 

      Evaluations Office.

    • D. 

      Transcripts Office.

    • E. 

      Registrar's Office

  • 9. 
    What is Federal Aid?
    • A. 

      Grants only.

    • B. 

      Loans only.

    • C. 

      Grants and Loans.

  • 10. 
    Which of the following is NOT a practice you should strive to achieve?
    • A. 

      Do answer the phone promptly.

    • B. 

      Do listen attentively. .

    • C. 

      Do minimize hold time.

    • D. 

      Do answer the phone politely and professionally, identifying your department and your name.

    • E. 

      Do let the caller know you are too busy to be nice today.

  • 11. 
    Who is the Equal Opportunity Officer for UMUC Europe?
    • A. 

      Mr. Daniel Bennette

    • B. 

      Ms .Patricia Jameson

    • C. 

      Dr. Allan Berg

    • D. 

      Ms. Janice Keller

    • E. 

      Ms. Vermele Smith

  • 12. 
    Which of the following are NOT 3 of the 7 Core Values:
    • A. 

      Students first, Accountability, Diversity.

    • B. 

      Accountability, Diversity, Integrity.

    • C. 

      Diversity, Excellence, Individualism.

    • D. 

      Respect, Innovation, Excellence.

    • E. 

      Excellence, Innovation, Integrity

  • 13. 
    What does FAFSA stand for?
    • A. 

      Future Aid For Students to Award.

    • B. 

      Free Application for Federal Student Aid.

    • C. 

      Financial Aid For Student Academics.

  • 14. 
    As an eligible employee, I have a ______ day window from the qualifying event (i.e., date of hire, divorce, marriage, birth of child, etc.)  to enroll in benefits with the exclusion of the SRA plans.
    • A. 

      14

    • B. 

      20

    • C. 

      45

    • D. 

      60

  • 15. 
    Tuition Remission cannot be used for which of the following:
    • A. 

      Conference courses

    • B. 

      Credit by exam

    • C. 

      Courses indicating (0) credit

    • D. 

      All of the above.

  • 16. 
    The Office of Marketing and Communications, and Supply can help you with which of the following:
    • A. 

      Creating and assisting with official student correspondence and providing materials for offices and events.

    • B. 

      Publicizing UMUC news and dealing with all press concerns; posting UMUC updates on Twitter, Facebook (coming soon), and updating Web pages.

    • C. 

      Providing university identity standards and approved UMUC templates, such as power point slides for outreach events.

    • D. 

      Supporting your new and innovative marketing ideas to increase enrollments.

    • E. 

      All of the above.

  • 17. 
    When referring to the university, please select the term that is not appropriate:
    • A. 

      University of Maryland University College Europe or UMUC Europe (do not use hyphen or italics).

    • B. 

      Saying the acronym as You-Muck-Europe.

    • C. 

      Saying the acronym as U-M-U-C-Europe

  • 18. 
    Effective communication is important, whether you are communicating with a student, a faculty member, fellow colleague, or other individual. Which of the following does NOT represent effective communication?
    • A. 

      Telling students to go to the Web and look up information themselves when they have come to you for help.

    • B. 

      Including a signature block on all e-mail messages, both your individual and office accounts.

    • C. 

      Including an automated friendly “out-of-office” e-mail message when you leave for vacation.

    • D. 

      Ensuring all communication has a friendly and inviting tone. Including “Thank you for choosing UMUC” in your messages.

  • 19. 
    UMUC Europe offers master's degrees in the following three primary areas:
    • A. 

      Information technology, nursing, business administration.

    • B. 

      Nursing, public administration, counseling.

    • C. 

      Public Administration, counseling, information technology

    • D. 

      Counseling, business administration, information technology

  • 20. 
    What universities confer UMUC Europe graduate degrees?
    • A. 

      Bowie State University.

    • B. 

      University of Maryland University College (UMUC)

    • C. 

      A & b above.

    • D. 

      None of the above.

  • 21. 
    A student contacts you and during your conversation, she asks what transcripts she needs to have sent in so that she can have her transfer credit evaluated.  Who will you forward the student’s call to so she’ll get an answer to her question?
    • A. 

      Admissions Office.

    • B. 

      Transcripts Office.

    • C. 

      Undergraduate Records Office.

    • D. 

      Veterans Affairs Office.