UK Cs Training Session 1

21 Questions | Total Attempts: 34

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UK Cs Training Session 1

Tackling the topics covered during Training Session 1 held on 21/06/2013.


Questions and Answers
  • 1. 
    Your client has decided to take Cycle to Work, but is unsure which end of hire option is best. What do you recommend and why?
  • 2. 
    How do you calculate the estimated employer savings for your clients childcare voucher programme?
  • 3. 
    How do you calculate the estimated employee savings for your clients childcare voucher programme?
  • 4. 
    Your client calls you asking when their next Cycle to Work window is opening. They're thinking of moving to a rolling window from October. How do you proceed?
  • 5. 
    Your client has received an email saying they can begin making approvals, but they aren't able to submit their order. What is the first thing you should check?
  • 6. 
    How do we generate revenue from Cycle to Work?
  • 7. 
    You're trying to convince your client that they should take childcare vouchers. What are the key benefits, and why is now a good time?
  • 8. 
    On Reward Manager, how would you find the value of the last order for childcare vouchers or Cycle to Work?
  • 9. 
    The maximum a basic rate tax payer can save with childcare vouchers is £___ per year.
  • 10. 
    The maximum a higher rate tax payer can save with childcare vouchers is £___ per year.
  • 11. 
    Vodafone's first Holiday Trading window was very successful, and is a great figure to have to hand in meetings. The amount they saved is:
    • A. 

      £540,000

    • B. 

      £790,000

    • C. 

      £125,000

    • D. 

      £920,000

    • E. 

      £480,000

  • 12. 
    Halfords can source almost any bike in the UK.
    • A. 

      True

    • B. 

      False

  • 13. 
    If an employee wants to source a specific model of bike, they should call:
    • A. 

      02073 515515

    • B. 

      0845 299 0908

    • C. 

      08450 778850

    • D. 

      08450 114455

    • E. 

      None of the above.

  • 14. 
    Employees looking to source a specific model of bike can email Halfords on [email protected]
    • A. 

      True

    • B. 

      False

  • 15. 
    The ability to answer our clients queries directly is important because:
    • A. 

      It improves your relationship with your client.

    • B. 

      You will appear more knowledgeable.

    • C. 

      It reduces the time your client has to wait for a response, which can help boost NPS scores.

    • D. 

      It allows Client Support to focus on other tasks.

    • E. 

      All of the above.

  • 16. 
    Anybody in Client Services can check the dates of salary sacrifice modules.
    • A. 

      True

    • B. 

      False

  • 17. 
    Class 1 Employers National Insurance Contributions are currently charged at ____%
  • 18. 
    One of the key ideas discussed in the meeting is for Account Managers to ____ ____ of their accounts.
  • 19. 
    You should always ask a member of Client Support to join your call if you know you will be discussing add-on modules.
    • A. 

      True

    • B. 

      False

  • 20. 
    How many end of hire options do we currently offer for Cycle to Work?
    • A. 

      1

    • B. 

      2

    • C. 

      3

    • D. 

      4

    • E. 

      5

  • 21. 
    If a company chooses Managed Extended Hire, they are required to invoice Halfords for £___ + VAT per bike, to prevent the transaction being considered a benefit in kind.
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