August Test Ucc/Ob

15 Questions | Total Attempts: 50

SettingsSettingsSettings
Please wait...
August Test Ucc/Ob

*Read the directions carefully* Type in your first and last name answer in all lower case use numbers such a "2" and not "two" monetary questions should be answered as "$2" or just "2"


Questions and Answers
  • 1. 
    How many hours are the Babyback Rib entree roasted for?
  • 2. 
    Any time we have someone celebrating their birthday at Union Cattle or Ocean Bar or dinner, we should ALWAYS go way above and beyond to insure they are having the best time and will return every year. We allow for a free bull ride for the b-day person; what else could you do to make this night special for them?
    • A. 

      Buy the table an appetizer

    • B. 

      Offer a complementary champagne toast

    • C. 

      Buy them a dessert

    • D. 

      Ask your manager what we should do for them based on the table size and info

    • E. 

      Treat them like any other table

  • 3. 
    Because we always assume the food is amazing at Union Cattle and Ocean Bar; when we check up on a table after the entrees have been served. we ask...
    • A. 

      How was your food?

    • B. 

      Is every thing ok?

    • C. 

      How are we doing?

    • D. 

      Everything looks amazing...can I bring you guys anything else?

    • E. 

      Did the kitchen get everything right?

  • 4. 
    When there is a mistake with a tables food (regardless whether it is a server or kitchen error) we...
    • A. 

      Blame the kitchen and replace the item

    • B. 

      Blame the expo and replace the item

    • C. 

      Apologize for the mistake offering no blame, tell them we will fix the issue and then get your manager

    • D. 

      Ask the guest if they know what a good steak tastes like

    • E. 

      Replace the item and tell the guests that this always happens

  • 5. 
    Sugar or salt rim on the raspberry margarita?
    • A. 

      Salt

    • B. 

      Sugar

  • 6. 
    What kind of rim is on the raspberry bliss
  • 7. 
    If a guest orders ANY alcohol (even a non-alcoholic beer) we must card them unless they look older than ____ years old.
    • A. 

      25

    • B. 

      30

    • C. 

      35

    • D. 

      40

    • E. 

      45

  • 8. 
    If you have tables in Ocean Bar or Union Cattle where you are doing cash and carry or in a cocktail area you should always get a credit card and id before ringing in any drinks every time. if you fail to and the table walks out- you are solely responsible for any cash due.
    • A. 

      True

    • B. 

      False

  • 9. 
    Once you have greeted our guests, what is the first item you try to sell them?
  • 10. 
    How soon do we check on our table after the food arrives?
    • A. 

      I have never checked on my tables

    • B. 

      As the food arrives

    • C. 

      1/4 done with their meal

    • D. 

      5 minutes / 5 bites

    • E. 

      1 minute / 3 bites

  • 11. 
    It is critical that before EVERY single shift you text, call, facebook or myspace your friends/following to come in.
    • A. 

      False

    • B. 

      True

  • 12. 
    Any time you don't ring in a beverage immediately after serving it, it is called?
  • 13. 
    What is your final sales attack? (4th sales point) and must be done with EVERY table.
  • 14. 
    Amazing guest service and high check averages ONLY happen when all 5 things are present? True or False?be sincerebe an “agent” for your tableup-sell (either, or technique)suggestively sell (descriptions)and always reaffirming the positive.
    • A. 

      True

    • B. 

      False

  • 15. 
    In order to make the highest possible tips (as a whole number (hourly) not percentage) what 2 things must you do?
    • A. 

      Up serve & give great service

    • B. 

      Amazing guest service and high check averages

    • C. 

      High pressure sales and a great fake smile

    • D. 

      Auto grat and up serving

    • E. 

      High check averages and turning tables