Buy the table an appetizer
Offer a complementary champagne toast
Buy them a dessert
Ask your manager what we should do for them based on the table size and info
Treat them like any other table
How was your food?
Is every thing ok?
How are we doing?
Everything looks amazing...can I bring you guys anything else?
Did the kitchen get everything right?
Blame the kitchen and replace the item
Blame the expo and replace the item
Apologize for the mistake offering no blame, tell them we will fix the issue and then get your manager
Ask the guest if they know what a good steak tastes like
Replace the item and tell the guests that this always happens
I have never checked on my tables
As the food arrives
1/4 done with their meal
5 minutes / 5 bites
1 minute / 3 bites
Up serve & give great service
Amazing guest service and high check averages
High pressure sales and a great fake smile
Auto grat and up serving
High check averages and turning tables