Tt 05/01/11

7 Questions

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Tt 05/01/11

Questions and Answers
  • 1. 
    Enhanced *228 goes live on
    • A. 

      May 01

    • B. 

      May 10

    • C. 

      May 16

  • 2. 
    Enhanced *228 will..
    • A. 

      Program the MDN and MIN by using the phones ESN/MEID in CARES

    • B. 

      Download the latest PRL

    • C. 

      Update a Smartphone with the latest version of software

    • D. 

      All of the above

    • E. 

      Both a and b

  • 3. 
    If a customer does *228 while roaming, it could potentially block data.
    • A. 

      True

    • B. 

      False

  • 4. 
    (Choose the correct answer) Phone Replacements can be shipped to:
    • A. 

      A U.S. Cellular® store or agent location

    • B. 

      The customer’s billing address

    • C. 

      P.O. Box

  • 5. 
    In order for a call to be logged in our billing system it must be answered, ring in excess of ______ seconds, or route to voicemail.
    • A. 

      15

    • B. 

      30

    • C. 

      60

    • D. 

      90

  • 6. 
     All new postpaid customers are automatically provisioned with International Dialing at activation.
    • A. 

      True

    • B. 

      False

  • 7. 
    When you compare our Premium Plus Plan with four lines to competitors’ similar offerings, Verizon customers can save _____________ over 12 months if they switch.
    • A. 

      $480

    • B. 

      $839.76

    • C. 

      $1079.28

    • D. 

      $1559.64