Troubleshooting Questionnaire

9 Questions | Total Attempts: 862

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Troubleshooting Quizzes & Trivia

Basic troubleshooting skills questionnaire


Questions and Answers
  • 1. 
    You are on a tablet and can't connect to the network. What is the first thing you should do?
    • A. 

      Restart the computer

    • B. 

      Check that the wireless switch is in the on position

    • C. 

      Press and hold the power button

  • 2. 
    The OPTICAL mouse does not work. What should you NOT do?
    • A. 

      Check Connection

    • B. 

      Restart computer

    • C. 

      Use alcohol to clean the optical mouse

  • 3. 
    The desktop computer won't turn on; what is the first thing you should do?
    • A. 

      Make sure both monitor and CPU are connected and receiving power

    • B. 

      Disconnect and reconnect the monitor

    • C. 

      Disconnect and reconnect the CPU

  • 4. 
    Which problem would keep you from accessing the internet from a desktop computer? 
    • A. 

      The wireless network switch is off

    • B. 

      You are using a web browser

    • C. 

      The blue network cable is not plugged in

  • 5. 
    When troubleshooting a computer, you should:
    • A. 

      Troubleshoot from the outside in (from the peripherals in)

    • B. 

      Troubleshoot from the motherboard out

    • C. 

      Ask for help first

  • 6. 
    When you come across a monitor that has a check monitor settings box bouncing around on it what does this mean?
    • A. 

      The monitor is broken

    • B. 

      The monitor has no power

    • C. 

      The monitor is disconnected from the CPU

  • 7. 
    You have clicked print but the document has not printed. Which choice would be LEAST effective to permanently fix the problem?
    • A. 

      Check that the printer is on

    • B. 

      Check that the printer has ink

    • C. 

      Click print again

  • 8. 
    You are trying to project from the document camera. What do you NOT need to do?
    • A. 

      Connect to Presenter

    • B. 

      Connect the VGA cord into the AV panel and the RGB out port

    • C. 

      Plug in the document camera's power cord

  • 9. 
    What is the first thing you should do if your computer is frozen?
    • A. 

      Press and hold the Power button to turn off the computer

    • B. 

      Press Ctrl-Alt-Delete and click the task manager

    • C. 

      Restart the computer