Training - Mini Quiz 3

10 Questions | Total Attempts: 157

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Training - Mini Quiz 3

Questions and Answers
  • 1. 
    What is the star code to record your directory name?
  • 2. 
    To set up a Corporate Directory, a customer must first have an LDAP server set up.
    • A. 

      True

    • B. 

      False

  • 3. 
    All extensions in the PBX are always included in the Internal Directory.
    • A. 

      True

    • B. 

      False

  • 4. 
    If a customer wants to change from 4-digit extensions to 3-digit extensions, where can this change be made in the Admin Portal?
    • A. 

      This cannot be changed in the Admin Portal. The customer will need to submit a form to Fulfillment

    • B. 

      Under the System Settings tab, on the General tab

    • C. 

      Under the Permissions tab, on the Dialing tab

    • D. 

      Under the Extensions tab, on the General tab

  • 5. 
    What is the correct order of steps for setting up Paging Profiles?
    • A. 

      Set up the Zones, Set up the Realm, Set up the Profiles, Assign Profiles to Devices

    • B. 

      Set up the Profiles, Set up the Realms, Set up the Zones, Assign Profiles to Devices

    • C. 

      Set up the Profiles, Assign Profile to Device, Set up the Zones, Set up the Realms

    • D. 

      Set up a Realm, Set up the Zones, Set up the Profiles, Assign Profiles to Devices

  • 6. 
    Which 3-digit extension is not reserved
    • A. 

      999

    • B. 

      411

    • C. 

      711

    • D. 

      111

  • 7. 
    The call reports page can show customer call statistics for days, phone numbers, extensions, and areas of the country
    • A. 

      True

    • B. 

      False

  • 8. 
    What type of payments can be made from the Account tab?
    • A. 

      Credit card

    • B. 

      ACH Transaction

    • C. 

      Gift card

    • D. 

      Debit card

    • E. 

      ECheck

  • 9. 
    If a customer is using a SIP Trunk, he or she will be billed for each call path used?
    • A. 

      True

    • B. 

      False

  • 10. 
    If a customer wants to use a soft phone, how should you give the SIP credentials to him or her?
    • A. 

      Have the customer type them in while you read the SIP username and password to him or her over the phone

    • B. 

      Copy and paste the SIP username and password into a Salesforce case and send it to the customer.

    • C. 

      Complete a SIP Credential Template, encrypt it, and attach the template to a Salesforce case.

    • D. 

      Tell the customer to look on the Hidden Options tab of the Device for which he or she is wanting the SIP Credentials.

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