February Knowledge Check

10 Questions | By King R | Updated: Feb 26, 2018 | Attempts: 168

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1.

The credit card information needs to be supplied by the reseller when they are placing an order through web; sends PO via email or place an order over the phone to complete the order.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Regardless of the ordering method, Reseller must supply us with their credit card info to complete the order.

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2.

If the order is not released after 15 minutes, the associate should send a follow-up email to [email protected] indicating "FOLLOW-UP" in the email subject.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The correct e-mail address is [email protected]

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3.

For an account on "9 Credit Hold", you must reach out to Cost Override Group.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
For an account on “9 Credit Hold”, you must reach out to the account's Credit Representative.

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4.

Each time we submit an order for authorization regardless if it is declined or authorized - worth noting that there is a $10.00 transaction charge to the customer and 10% card fee to Ingram Micro every time there is a credit card transaction.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The charges are: 10 cents transaction charge to reseller and 3% card fee to Ingram Micro.

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5.

Select the correct answer. Grammar. _____________ Team Lead plays a vital role for the team's success.
- A.
  
  Your
- B.
  
  You're
Correct Answer
A. Your
6.

For multiple credit card payment, Sales associates do not need to submit a Credit Card Payment (CCPMT) form.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
For ALL multiple credit card payment, we need to submit a Credit Card Payment (CCPMT) to be authorized by the CC desk.

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7.

We tell our customer that their order is on Credit Hold, if the status of the order is under "Order Pending Credit Check".
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Never communicate/tell your customer that their order is on Credit Hold. It is advised to use the term Internal Review.

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8.

If _________ ready, we can go now.
- A.
  
  You're
- B.
  
  Your
Correct Answer
A. You're
9.

Financial Consultant is also the same person as the account Credit Representative.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Financial Consultant of an account is different from the account Credit Representative. Financial Consultant is assigned to approve if the margin in an order will be enough to cover the credit card fees.

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10.

Freight cost _________ on the weight of the item.
- A.
  
  Depends
- B.
  
  Depend
- C.
  
  Depending
- D.
  
  Depended
Correct Answer
A. Depends

Explanation
A singular subject takes singular form of a verb.

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Current Version
Feb 26, 2018

Quiz Edited by
ProProfs Editorial Team
Feb 14, 2018

Quiz Created by
King R

February Knowledge Check

The credit card information needs to be supplied by the reseller when they are placing an order through web; sends PO via email or place an order over the phone to complete the order.

If the order is not released after 15 minutes, the associate should send a follow-up email to [email protected] indicating "FOLLOW-UP" in the email subject.

For an account on "9 Credit Hold", you must reach out to Cost Override Group.

Each time we submit an order for authorization regardless if it is declined or authorized - worth noting that there is a $10.00 transaction charge to the customer and 10% card fee to Ingram Micro every time there is a credit card transaction.

Select the correct answer. Grammar. _____________ Team Lead plays a vital role for the team's success.

For multiple credit card payment, Sales associates do not need to submit a Credit Card Payment (CCPMT) form.

We tell our customer that their order is on Credit Hold, if the status of the order is under "Order Pending Credit Check".

If _________ ready, we can go now.

Financial Consultant is also the same person as the account Credit Representative.

Freight cost _________ on the weight of the item.