Tp Standards Quiz #4
Designed to help Ops departments with TP Standards and procedures
- 1.Which sentence is correct as is, according to the TP Standards?1. Wishing you happy holiday2. Wishing you happy holidays
- A.
Sentence #1
- B.
Sentence #2
- C.
Both sentences (1 & 2) are correct as is
- 2.Is the following text change correct?Please join us for the christening of our son >Please join us for the Christening of our son
- A.
Yes
- B.
No
- 3.Which of the following text examples requires no action by hybrid, PDT or QA? (Hint: There may be more than 1 correct answer, so choose all that apply.)
- A.
Henry M. Kissinger junior
- B.
Henry Jr.
- C.
Henry M. Kissinger Jr.
- D.
Henry M. Kissinger Junior
- E.
Henry m. kissinger senior
- 4.Is the following text change correct according to the TP Standards?Hosted by the soon to be grandparents, Chuck and Barbara >Hosted by the soon-to-be grandparents, Chuck and Barbara
- A.
Yes
- B.
Yes, but only if we have first confirmed with the customer
- C.
No
- 5.If the customer enters the following text on their address labels, what action(s) are necessary?101 N. Thirteenth StreetSan Jose, CaliforniaUSA 95112
- A.
None, leave as is
- B.
Hybrids, PDT or QA can change the text themselves: 101 N. Thirteenth Street • San Jose, California • USA 95112 > 101 N. Thirteenth Street • San Jose, California • 95112 USA
- C.
PDT or QA should send the order back to hybrids. Hybrids should changes the text themselves: 101 N. Thirteenth Street • San Jose, California • USA 95112 > 101 N. Thirteenth Street • San Jose, California • 95112 USA
- D.
PDT or QA should send the order back to hybrids. Hybrids should call and confirm with the customer before changing the text.
- 6.Which version of the popular American backyard pastime is INCORRECT according to the TP Standards?
- A.
Bbq
- B.
Barbacue
- C.
Barbeque
- D.
Barbecue
- E.
Bar-b-que
- 7.Which text example is correct as is?1. Regrets 918-710-0924 by January 6th2. Regrets only Lily at 918-710-09243. RSVP to Lily 918-710-0924 or [email protected]
- A.
Example #1
- B.
Example #2
- C.
Example #3
- D.
Examples 1 & 3
- E.
Examples 2 & 3
- 8.Which text example is correct?1. Join us to ring in the new year!2. Join us for a new year's party!
- A.
Sentence #1
- B.
Sentence #2
- 9.Which plural version of Santa's sleigh-pulling pets is spelled correctly?
- A.
Raindeer
- B.
Riendeer
- C.
Reindeer
- D.
Reindeers
- E.
Raindeers
- 10.Which version is correct?
- A.
We wish you Merry Christmas and Happy New Year's
- B.
We wish you a Merry Christmas and Happy New Year
- 11.If a customer enters the following text, what should be done, if anything?Shhh..it's a surprise!
- A.
Nothing should be done, leave as is
- B.
Text should be changed: Shhh..it's a surprise! > Shhh...it's a surprise! (Added period)
- C.
Text should be changed: Shhh..it's a surprise! > Shhh... it's a surprise! (Added period and space before "it's")
- D.
Text should be changed: Shhh..it's a surprise! > Shhh ...it's a surprise! (Added period and space after "Shhh!")
- 12.Which version of this popular registry is UNACCEPTABLE per TP Standards?
- A.
Babies-R-Us
- B.
Babies 'r us
- C.
Babies 'R' Us
- D.
Babies r us
- E.
All of the above are unacceptable
- 13.What action is needed for the following customer-entered text, if any?Your invited to Holiday Fest 2009!!
- A.
Nothing needs to be changed, leave as is
- B.
Another exclamation point needs to be added to the end of the text
- C.
"Your" should be changed to "You're" for correct grammar usage
- D.
Both answers B & C are correct
- E.
None of the above
- 14.If the customer adds the following text to the bottom of their card, what action should be taken, if any?In lieu of a card, please bring your favorite childhood book signed by you.
- A.
Nothing, leave as entered
- B.
Remove the period at the end of the sentence per stationery etiquette
- C.
Remove the period at the end of the sentence after confirming with the customer
- 15.What else needs to be done to the text example below after the following change has been made?The Jacksons6566 E Rowe Dr., Mobile, AL 36601>The Jacksons6566 E Rowe Drive,Mobile, AL 36601
- A.
Nothing else needs to be done, change is completely correct
- B.
This change is unnecessary, revert to original text
- C.
Remove the comma after "Drive": 6566 E Rowe Drive, > 6566 E Rowe Drive
- D.
A comma should be placed after "AL": Mobile, AL 36601 > Mobile, AL, 36601
- 16.What action is needed for the following customer-entered text, if any?Please bring you're own beverages and a dessert to share
- A.
Nothing needs to be changed, leave as is
- B.
"you're" should be changed to "your" for correct grammar usage
- C.
"dessert" should be changed to "desert" for correct usage
- D.
Both answers B & C are correct
- 17.Is the following text change correct per TP Standards?Owen, Denise and Katrina too! >Owen, Denise and Katrina, too!
- A.
Yes, this change is correct
- B.
Yes, this change is correct but is missing a "per customer" note
- C.
No, this change is unnecessary
- 18.What should be done, if anything, for the following event location that is missing the state?Tito Malloy's House16 Everly AvenueLincoln 68501
- A.
Leave as entered
- B.
The state should be added after confirming this change with the customer
- C.
The state should be added by the hybrid
- D.
None of the above
- 19.What should be done, if anything, for the following event location?The Strummer Residence190 BaysidePismo, California 92012
- A.
Leave as entered
- B.
Look at the billing/shipping info or Google maps and add the street/avenue suffix yourself
- C.
Confirm with the customer before adding the street/avenue suffix
- D.
None of the above
- 20.What is Tiny Prints' policy regarding a customer request to print a photo card without adding their photo?
- A.
We do not do this, the customer must choose another non-photo card design.
- B.
We remove the black box on the art file, but do not alter the card in any other way.
- C.
We remove the black box on the art file, and adjust the card design and layout to make it look like it was supposed to fill the space.
- D.
We do this only if the customer pays the customization fee.
Questions: 16 | Attempts: 57 | Last updated: Jul 30, 2011
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