Total Units Quiz

7 Questions | Total Attempts: 48

Settings
Please wait...
Company Quizzes & Trivia

Questions and Answers
  • 1. 
    Referrals and Repeat customers are your biggest customers?
    • A. 

      True

    • B. 

      False

  • 2. 
    • A. 

      Repeat Customer

    • B. 

      New Activation

  • 3. 
    What are some ways of effecting your total units?
    • A. 

      2 year call backs

    • B. 

      Asking for the referral

    • C. 

      Explaining phone and broadband options

    • D. 

      All of the above

  • 4. 
    Select 2 positive non-verbal buying signals from the list below:
    • A. 

      Shaking head

    • B. 

      Leaning forward with interest

    • C. 

      Nodding head

    • D. 

      Walking away

  • 5. 
    When should you attempt to close a sale?
    • A. 

      When the customer has lost interest

    • B. 

      When the customer has all of the information needed for a decision

    • C. 

      As soon as the customer walks in the door

    • D. 

      Never, you should let the customer lead

  • 6. 
    Select the 3 types of closing statements from the following:
    • A. 

      Direct Closure

    • B. 

      Indirect Closure

    • C. 

      Suggestive Closure

    • D. 

      Loose Closure

  • 7. 
    Understanding buying signals gives you insight so you  know how and when to close a sale.
    • A. 

      True

    • B. 

      False