Emea Tmc Bootcamp - Tsa

29 Questions

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Emea Tmc Bootcamp - Tsa

Final test after completing TMC Bootcamp training.


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Questions and Answers
  • 1. 
    From Travel System Admin, how can you easily determine the Company's unique Concur ID ?
    • A. 

      The Log-out/Log-back-in functionality will not exist

    • B. 

      The company will not need this

    • C. 

      The CID will appear to the right of the company name

    • D. 

      This is only viewable once in the Travel Config for a specific company

  • 2. 
    Only a corporate discount code is required to enable the Aerlingus Direct Connect?
    • A. 

      True

    • B. 

      False

  • 3. 
    Concur can create a custom passive segment for your TMC for thetrainline.com bookings.
    • A. 

      True

    • B. 

      False

  • 4. 
    The following fields can be included in your Travel Reservation Email subject. Check all that apply
    • A. 

      Date of Departure

    • B. 

      Passenger Name

    • C. 

      Trip Locator

    • D. 

      Trip Name

    • E. 

      Trip Destination

  • 5. 
    Concur supports direct bill for car reservations
    • A. 

      True

    • B. 

      False

  • 6. 
    Concur ALWAYS allows travelers to cancel cars and hotels
    • A. 

      True

    • B. 

      False

  • 7. 
    Your customer would like a custom image to display for Preferred Vendors, what is the maximum size allowed for that image?
    • A. 

      16 x 48

    • B. 

      16 x 16

    • C. 

      12 x 24

    • D. 

      48 x 48

  • 8. 
    If a customer wants their default sort for Search by Price set to  Company Preference and Price, how would you do this?
    • A. 

      Change the Class of Service Options to "Highest"

    • B. 

      Shop by Fares Default set to "Custom" > Primary Sort=Preference Rank, Secondary Sort=Lowest Price

    • C. 

      In the Shop by Fares Default dropdown, choose Preference Rank and Lowest Price

    • D. 

      Shop by Schedule and Flex Faring Default set to "Custom" > Primary Sort=Preference Rank, Secondary Sort=Lowest Price

  • 9. 
    Orphaned Trip Emails can be disabled by leaving the Orphan Trip Email Subject line blank.
    • A. 

      True

    • B. 

      False

  • 10. 
    If your customer uses a Corporate Ghost Card for air reservations, explain how a user can also be allowed to use a personal card.
    • A. 

      Check the setting 'Allow users to choose a personal credit card even if they have a custom corporate card for Air and Rail' in the company configuration

    • B. 

      Uncheck 'Require for Air' in the Ghost Card set up

    • C. 

      Check 'Force users to choose a credit card' in the configuration

    • D. 

      Allowing a user to choose a ghost card or a personal card is not possible

  • 11. 
    A traveler booked a trip that required approval and the trip was auto-canceled by Concur within 20 minutes of making the booking.  What may have caused this?
    • A. 

      The user has zDemo/Training/Practice User permission

    • B. 

      'Allow Auto Cancel of trips that require approval' is enabled and same day travel and approval is required.

    • C. 

      The trip was orphaned

    • D. 

      The fare expired

  • 12. 
    You've checked the box in the Company Configuration to Allow Ticket Voids, what 2 additional steps need to be taken for this functionality to work?
    • A. 

      Voided ticket queue

    • B. 

      Refund request queue

    • C. 

      Show refundable ticket checkbox

    • D. 

      Enable Post-ticket exchange

  • 13. 
    What  Concur functionality can allow a traveler to search multiple cabins, refundable and non-refundable air fares?
    • A. 

      Enable "View More Air Fares" Option

    • B. 

      Allow user to specify airline for deeper search

    • C. 

      Show Flight Finder

    • D. 

      Default change flight search option to expanded

  • 14. 
    Which discount section can be configured by ORG unit?
    • A. 

      Cars

    • B. 

      Hotel Consortium

    • C. 

      Air

    • D. 

      All of the above

  • 15. 
    Send Account Information option can be used  to create a welcome message that will be sent to new Travel users to provide login information
    • A. 

      True

    • B. 

      False

  • 16. 
    When using View GDS Transaction Logging, what are the only 2 fields that should be filled in when searching for Transaction Logs?
    • A. 

      User's login id like...

    • B. 

      Configuration

    • C. 

      Date Range

    • D. 

      Category like...

  • 17. 
    If a traveler holds a reservation, what setting does Concur Travel use to determine when to cancel the booking if the user takes no action to complete the reservation?
    • A. 

      When the user cancels the booking

    • B. 

      Ticketing Time Limit

    • C. 

      The day before travel

  • 18. 
    In the Agency configuration, the offline approval queue should not also be used for any other queue.
    • A. 

      True

    • B. 

      False

  • 19. 
    The following direct connect limo vendors are available in Concur without a Select Access Fee.  Check all that apply.
    • A. 

      Deem Ground

    • B. 

      Limos.com

    • C. 

      GroundScope

    • D. 

      Groundspan

    • E. 

      Addison Lee

  • 20. 
    The CIBT integration is available for UK based travelers?
    • A. 

      True

    • B. 

      False

  • 21. 
    Concur supports using AirPlus/A.I.D.A for hotel reservations.
    • A. 

      True

    • B. 

      False

  • 22. 
    If you upload Non-GDS hotels in Concur Travel and the user books one of them, Concur will make the hotel reservation directly with the vendor.
    • A. 

      True

    • B. 

      False

  • 23. 
    In what situation, is a user able to book Air via Mobile if the site has the Request module on?
    • A. 

      When the user is not breaking any rule.

    • B. 

      When the feature "allow air booking via mobile" is enabled.

    • C. 

      Never

  • 24. 
    If your customer wants to return both their corporate car vendors and other vendors in results, how can this be done?
    • A. 

      Enable 'Always run a General Shop Request for Car Searches'

    • B. 

      Checking the box on the discount page to 'Return all Vendors'

    • C. 

      Uncheck all the Car Vendors in Travel Vendor Exclusions

    • D. 

      Set the Default Car Type to 'No Default Type'

  • 25. 
    What 2 pieces of data must be present in all reservations for the booking to be correctly uploaded into Concur Travel Reporting?   
    • A. 

      CONFIGID

    • B. 

      REPORTID

    • C. 

      CLIQUSERID

    • D. 

      CLIQCID

  • 26. 
    Before you can book travel on a newly cloned configuration (i.e. you've created a test configuration) an email must be sent to what email address?
  • 27. 
    To display your  agency logo in the lower left corner  for your reseller sites, you must upload your agency logo (JPEG or GIF file) to each of your configurations.
    • A. 

      True

    • B. 

      False

  • 28. 
    Before you can enable the Trip Cancel setting "Cancel Live Segments and Queue" what additional setting must be enabled? 
    • A. 

      Refund request queue

    • B. 

      Voided ticket queue

    • C. 

      Show refundable ticket checkbox

    • D. 

      Reporting queue

  • 29. 
    If you would like travelers to choose their rule class prior to booking, this can be set up in the Company Configuration using the Rule Class Selection dropdown.
    • A. 

      True

    • B. 

      False