Customer Service: Trivia Quiz On Stericycle Communication Solutions!

12 Questions

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Customer Service: Trivia Quiz On Stericycle Communication Solutions!

Below is a Customer Service Trivia Quiz on Stericycle Communication Solutions! This company offers services in which one people get on-call services anytime to medical facilities and is perfect if a facility wants to keep track of a doctor’s appointment for the day. How about you give the quiz a try and see just how well much you still remember.


Questions and Answers
  • 1. 
    Which answer below is the correct Troubleshooting Flow to use during a call to ensure a successful support call and customer experience?
    • A. 

      Assess the issue, Gather information, Relay instructions to customer, Find settings in KB

    • B. 

      Assess the issue, Find settings in KB, Relay instructions to customer, Gather information

    • C. 

      Gather information, Assess the issue, Find settings in KB, Relay instructions to customer

    • D. 

      Gather information, Find settings in KB, Relay instructions to customer

  • 2. 
    Tier 1 should be focused on addressing which of the following types of issues?
    • A. 

      Dialing Patterns, Voicemail Access, Iridium Data, SIM PIN Codes

    • B. 

      Dialing Patterns, Voicemail Access, SIM PIN Codes, Inserting SIM and Battery

    • C. 

      Voicemail Access, Network Access, Dialing Patterns, BGAN

    • D. 

      SIM PIN Codes, Inserting SIM and Battery, Dialing Patterns, BEAM

  • 3. 
    Which of the following are reasons to escalate to Tier 2?
    • A. 

      The customer is a BGAN or BEAM user

    • B. 

      Lost/Stolen phone or SIM cards

    • C. 

      KB article did not resolve issue

    • D. 

      Phone is Blocked

    • E. 

      Customer is extremely unsatisfied

  • 4. 
    The purpose of the KB is to provide a comprehensive database of step-by-step settings for each type of SIM card and Hardware type?
    • A. 

      True

    • B. 

      False

  • 5. 
    If a customer is experiencing issues accessing their voicemail, you are required to locate which of the following information in the KB?
    • A. 

      SIM Card Information article

    • B. 

      Related hardware article for access voicemail

    • C. 

      All of the above

  • 6. 
    Which of the following is not a cellular service provider?
    • A. 

      O2

    • B. 

      TIM

    • C. 

      Iridium

    • D. 

      Vodafone

    • E. 

      Transatel

  • 7. 
    Which of the following is an example of the correct dialing pattern to complete a call?
    • A. 

      Phone number, 272-5665

    • B. 

      Country code, Area code, Phone number, 1-905-272-5665

    • C. 

      Area code, Phone number, 905-272-5665

    • D. 

      International access code prefix, Country code, Area code, Phone number +1-905-272-5665

  • 8. 
    An International Access Code Prefix is the code that tells the network you are making an international call?
    • A. 

      True

    • B. 

      False

  • 9. 
    Who is Iridium?
    • A. 

      A cellular provider for the UK

    • B. 

      A satellite network provider

    • C. 

      A cellular provider for Germany

    • D. 

      All of the above

  • 10. 
    The dialing pattern for placing an outgoing call from a satellite phone is different from a cellular phone?
    • A. 

      True

    • B. 

      False

  • 11. 
    What is the country code associated with the Iridium Satellite Network?
    • A. 

      44

    • B. 

      49

    • C. 

      8816

    • D. 

      8616

  • 12. 
    To successfully make or receive calls using the Iridium satellite phone you must?
    • A. 

      Be outside and free from any obstructions

    • B. 

      Have a line of sight to the sky from horizon to horizon

    • C. 

      Have the antenna extended

    • D. 

      None of the above