The Ministry of Travel and Consumers
The Ministry of Small Business and Consumer Services
The Ministry of Tourism
The Ministry of Business and Government Services
The Ministry of Ontario Travel
Yes, because Ontario consumers will call the line and Jane is answering questions on behalf of the registrant.
No, because the call center is located in Halifax and, as TICO is an Ontario organization, the rules don't apply.
Yes, because every travel counselor in every province must pass the TICO exam.
No, because after-hours emergency call centers are exempt from complying with the TICO Education Standards.
Inform the client of any counseling fee charges.
Show the client a picture of the travel service being sold.
Advise the client of the need for travel documentation (passport, visa, etc.).
Ask to make an imprint of the client's credit card.
Advise the client about the name of the new ship and his/her cabin number.
Give the customer a full refund.
Rebook the client on the ship they wanted when that ship is available.
Offer the customer the choice of a full refund or comparable alternate service acceptable to the customer.
None because in this case the Clarks specifically asked to travel to this country and therefore it can be assumed they did their research.
None. Aside from explaining the travel documentation needed for travel, Joe is not obligated to tell them anything else.
Joe is responsible for telling the clients about standards of services at the destination that may be different from Canada.
Joe is responsible for telling the Clarks' about the banks but not about matters that deal with eating in restaurants or how to dress when sightseeing.
Retail sales tax.
Federal goods and services tax.
All taxes, fees, levies, service charges and surcharges.
All taxes except retail sales tax and federal goods and services tax.
The registrant who acquired the right to sell the accommodation.
The hotel supplying the accommodation.
The airline ticket agent, as she should have known the name was obviously a typo.
Jane Smith, as she had plenty of opportunity to review the details of the e-ticket before she arrived at the airport.
The travel agent at ABC Travel Agency, as he should have ensured that all the information on the e-ticket was correct before sending it on to Jane.
XYZ Holidays, as they made the spelling mistake in the first place.
Counselling fees paid to a travel agent.
The cost of alternative travel services.
Within 30 days of the date of the registrant or end supplier airline or cruise line failure.
Within 60 days of the date of the registrant or end supplier airline or cruise line failure.
Within 6 months of the date of the registrant or end supplier airline or cruise line failure.
Within 1. year of the date of the registrant or end supplier airline or cruise line failure.
Mission statement of the Ministry responsible for consumer legislation in Ontario.
Mission statement of TICO.
Vision statement of TICO.
Purpose of the Travel Industry Act, 2002.
Ministry responsible for consumer legislation in Ontario.
Ontario provincial government.
Consumers, travel retailers, the federal government.
Travel retailers, travel wholesalers, consumers
The travel industry, the provincial government, consumers
Suppliers, travel agents, consumers.
Outlines the rights of consumers.
Sets down the rules under which travel retailers and travel wholesalers must operate in Ontario.
Goes into detail to explain the content of the related regulations.
Provides guidelines to travel retailers and travel wholesalers about what must be included in vacation packages.
Yes, because the Registrar must be responsible for all decisions made.
Yes, because the Registrar is also the Chair of the Board of Directors.
No, because the Director supervises the duties of the Registrar.
No, because the Registrar supervises the duties of the Director
Ontario Regulation 26/05 provides that TICO's Registrar must make these details available to the public.
The Ministry responisible for consumer protection in Ontario lays charges against illegal sellers of travel, not TICO.
No law says a person has to be registred to sell travel services in Ontario.
Ontario Regulation 26/05 specifically states that no one can take legal action against TICO.
$5 million to reimburse consumers for all claims.
$5 million to reimburse consumers or pay for immediate departures.
$5 million to reimburse consumers or pay for immediate departures plus $2 million for trip completion.
An unlimited amount so that all claims are paid.
Print representation only.
Print advertisements except for billboards.
Presentations of any type, including oral, print, and electronic
Oral presentations only
That conditions at the destination may be different from those in Canada.
The total price of the travel services, including all taxes and service charges.
That a counseling fee is applied by the agent.
That some days can be cloudy, even in a sun destination
The price should have been shown as $999.00 to prevent any confusion.
Registrants are required to include PST and GST in the advertised price.
The Regulation states that consumers must know the exact cost of all the travel services provided.
The advertisement did not specifically state whether the price is in Canadian or US dollars.
Name and address of the travel agent.
Terms of payment and amount paid.
The names of the clients on whose behalf the travel agent has purchased the service.
Typical destination information and required travel documentation.