TICO Sample Online Exam
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TICO SAMPLE EXAM
- 1.
- A.
The Ministry of Travel and Consumers
- B.
The Ministry of Small Business and Consumer Services
- C.
The Ministry of Tourism
- D.
The Ministry of Business and Government Services
- E.
The Ministry of Ontario Travel
- 2.
- A.
Yes, because Ontario consumers will call the line and Jane is answering questions on behalf of the registrant.
- B.
No, because the call centre is located in Halifax and, as TICO is an Ontario organization, the rules don't apply.
- C.
Yes, because every travel counselor in every province must pass the TICO exam.
- D.
No, because after-hours emergency call centres are exempt from complying with the TICO Education Standards.
- 3.
- A.
Inform the client of any counseling fee charges
- B.
Show the client a picture of the travel service being sold
- C.
Advise the client of the need for travel documentation (passport, visa)
- D.
Ask to make an imprint of the client's credit card
- 4.
- A.
Advise the client about the name of the new ship and his/her cabin number
- B.
Give the customer a full refund
- C.
Rebook the client on the ship they wanted when that ship is available
- D.
Offer the customer the choice of a full refund or comparable alternate service acceptable to the customer
- 5.Joe Smith works at ABC Travel. John and Joan Clark book a tour package to a country where all the banks and restaurants are closed on Saturday, and shorts and T-shirts are not allowed in any of the temples or palaces. What are Joe's obligations in these matters?
- A.
None because in this case the Clarks specifically asked to travel to this country and therefore it can be assumed they did their research
- B.
None. Aside from explaining the travel documentation needed for travel, Joe is not obligated to tell them anything else.
- C.
Joe is responsible for telling the clients about standards of services at the destination that may be different from Canada
- D.
Joe is responsible for telling the Clarks' about the banks but not about matters that deal with eating in restaurants or how to dress when sightseeing.
- 6.
- A.
Retail sales tax
- B.
Federal goods and services tax
- C.
All taxes, fees, levies, service charges and surcharges
- D.
All taxes except retail sales tax and federal goods and services tax
- 7.
- A.
The client
- B.
The registrar
- C.
The registrant who acquired the right to sell the accommodation
- D.
The hotel supplying the accommodation
- 8.
- A.
The airline ticket agent, as she should have known the name was obviously a typo
- B.
Jane Smith, as she had plenty of opportunity to review the details of the e-ticket before she arrived at the airport
- C.
The travel agent at ABC Travel Agency, as he should have ensured that all the information on the e-ticket was correct before sending it on to Jane
- D.
XYZ Holidays, as they made the spelling mistake in the first place
- 9.
- A.
Counselling fees paid to a travel agent
- B.
The cost of alternative travel services
- C.
Taxes
- D.
Insurance premiums
- 10.
- A.
Within 30 days of the date of the registrant or end supplier airline or cruise line failure
- B.
Within 60 days of the date of the registrant or end supplier airline or cruise line failure
- C.
Within 6 months of the date of the registrant or end supplier airline or cruise line failure
- D.
Within 1 year of the date of the registrant or end supplier airline or cruise line failure
- 11.The phrase "to promote a fair and informed marketplace where consumers can be confident in their travel purchases" is the
- A.
Mission statement of the Ministry responsible for consumer legislation in Ontario
- B.
Mission statement of TICO
- C.
Vision statement of TICO
- D.
Purpose of the Travel Industry Act, 2002
- 12.
- A.
Federal government
- B.
Travel industry
- C.
Ministry responsible for consumer legislation in Ontario
- D.
Ontario provincial government
- 13.TICO works with which three groups to carry out its mandate?
- A.
Consumers, travel retailers, the federal government
- B.
Travel retailers, travel wholesalers, consumers
- C.
The travel industry, the provincial government, consumers
- D.
Suppliers, travel agents, consumers
- 14.
- A.
Outlines the rights of consumers
- B.
Sets down the rules under which travel retailers and travel wholesalers must operate in Ontario
- C.
Goes into detail to explain the content of the related regulations
- D.
Provides guidelines to travel retailers and travel wholesalers about what must be included in vacation packages
- 15.Can the Registrar act as Director?
- A.
Yes, because the Registrar must be responsible for all decisions made
- B.
Yes, because the Registrar is also the Chair of the Board of Directors
- C.
No, because the Director supervises the duties of the Registrar
- D.
No, because the Registrar supervises the duties of the Director
- 16.
- A.
Ontario Regulation 26/05 provides that TICO's Registrar must make these details available to the public
- B.
The Ministry responisible for consumer protection in Ontario lays charges against illegal sellers of travel, not TICO
- C.
No law says a person has to be registred to sell travel services in Ontario
- D.
Ontario Regulation 26/05 specifically states that no one can take legal action against TICO
- 17.What is the total amount that the Compensation Fund will pay for claims arising from an event?
- A.
$5 million to reimburse consumers for all claims
- B.
$5 million to reimburse consumers or pay for immediate departures
- C.
$5 million to reimburse consumers or pay for immediate departures plus $2 million for trip completion
- D.
An unlimited amount so that all claims are paid
- 18.In the Travel Industry Act, 2002, the term "representation" refers to
- A.
Print representation only
- B.
Print advertisements except for billboards
- C.
Presentations of any type, including oral, print, and electronic
- D.
Oral presentations only
- 19.
- A.
That conditions at the destination may be different from those in Canada
- B.
The total price of the travel services, including all taxes and service charges
- C.
That a counseling fee is applied by the agent
- D.
That some days can be cloudy, even in a sun destination
- 20.ABC Travel puts an advertisement in the newspaper that announces a package holiday "From $999 and up". TICO would not consider this acceptable because
- A.
The price shoud have been shown as $999.00 to prevent any confusion
- B.
Registrants are required to include PST and GST in the advertised price
- C.
The Regulation states that consumers must know the exact cost of all the travel services provided.
- D.
The advertisement did not specifically state whether the price is in Canadian or US dollars
- 21.
- A.
Name and address of the travel agent
- B.
Terms of payment and amount paid
- C.
The names of the clients on whose behalf the travel agent has purchased the service
- D.
Typical destination information and required travel documentation
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