Mission statement of the Ministry of Small Business and Consumer Services
Mission statement of TICO
Vision statement of TICO
Purpose of the Travel Industry Act, 2002
Ministry of Consumer and Corporate Affairs
Ontario provincial government
Consumers, travel retailers, the federal government
Travel retailers, travel wholesalers and consumers
The travel industry, the provincial government and consumers
Suppliers, travel agents and consumers
Outlines the rights of consumers
Sets down the rules under which travel retailers and travel wholesalers must operate in Ontario
Goes into detail to explain the content of the related regulations
Provides guidelines to travel retailers and travel wholesalers about what must be included in vacation packages
Ontario Regulation 26/05 provides that TICO’s Registrar must make these details available to the public
The Ministry of Small Business and Consumer Services lays charges against illegal sellers of travel, not TICO
No law says a person has to be registered to sell travel services in Ontario
Ontario Regulation 26/05 specifically states that no one can take legal action against TICO
Yes—because the Registrar must be responsible for all decisions made
Yes—because the Registrar is also the Chair of the Board of Directors
No—because the Director supervises the duties of the Registrar
No—because the Registrar supervises the duties of the Director
Inform the client of any counselling fee charged
Show a picture of the travel service being sold
Advise the client of the need for a passport or visa
Ask to make an imprint of the customer’s credit card
Print advertisements only
Print advertisements except for billboards
Presentations of any type, including oral, print, and electronic
Oral presentations only
That conditions at the destination may be different from those in Canada
The total price of the travel services, including all taxes and service charges
That a counselling fee is applied by the agent
That some days can be cloudy when even in a sun destination
The price should have been shown as $999.00 to prevent any confusion
Registrants are required to include PST and GST in the advertised price
The Regulation states that consumers must know the exact cost of all the travel services provided
The advertisement did not specifically state whether the price is in Canadian or U.S. dollars
The hotel, which should have cancelled all bookings during construction.
The travel wholesaler, which should have disclosed in its brochure information about construction or renovation of the property.
The woman, who should have more thoroughly researched the hotel before booking.
The hotel, which should have offered all its guests a set of ear plugs.
No, as long as the company states in the brochure that the photograph was taken in 1965.
Yes, because the photograph does not accurately depict the current condition of the resort.
No, because the Regulation requires that a photograph be used in advertising, but leaves content to the discretion of the registrant.
Yes, because no photograph should be used in representations.
Adequate because the receipt includes the amount due, the date on which it is due, and the fact that some charges are non-refundable
Adequate because the travel agent has reminded the clients that the nonrefundable charges were discussed during the sale of the package tour
Inadequate because, by law, the travel agent should have said “as discussed on August 27, 2008, some charges are non-refundable”
Inadequate because, by law, the travel agent must identify charges that are non-refundable
Sufficient because a travel agent need only advise clients of where to find information on travel documentation
Insufficient because a travel agent must advise clients about the specific travel documents needed
Sufficient because the clients chose the destination, so it is up to them to research the details
Insufficient because the travel agent must provide the clients with a website address if she does not have specific information about travel documentation on hand
June 1 (14 days before departure)
May 24 (21 days before departure)
June 8 (7 days before departure)
May 29 (14 days after payment is received)
Where a contract permits a price increase, the cumulative increase is more than 7% of the total price (excluding increases caused by an increase in the GST or PST)
Where a scheduled departure of any transportation is delayed or advanced by 12 hours or less.
Where the contract does not permit a price increase, and the total price of the travel services is increased, whatever the amount or reason
Where a different cruise ship has been substituted
Write to the Travel Industry Compensation Fund stating that no claim is pending
Note the date on which the information was communicated to the client
Note the method of communication used
Note the choice the client made
Contributions from registrants
Contributions from consumers
Recoveries of money paid from the Compensation Fund
Income earned on the money in the Compensation Fund
Counselling fees paid to a travel agent
Taxes paid on the travel services
Alternative services that were provided
$5,000 per person
$5,000 per claim
Depends on the cost, value, or quality of the travel services purchased
A calculation of $5 million evenly divided by the number of claims
Toronto or Windsor
Accept the claim because Joe dealt with the suppliers in good faith and the service fee was part of the travel service package.
Refuse the claim because the Compensation Fund does not cover service fees
Accept the claim because the Compensation Fund covers service fees
Refuse the claim because it was illegal for Joe to charge a service fee in the first place.
Yes, because it is based on the stated value of the trip
No, because Sally did not actually pay money for the trip
Yes, because air points are commonly used and have a monetary value
No, because travel wholesalers are not covered by the Compensation Fund.
No agent name
No customer address
Inadequate description of travel services – does not indicate travel dates or service providers
No TICO Registration Number
Does not include Form of Payment
No indication whether amounts are refundable or not
No indication whether contract permits price increases and any limits on price increases if they are permitted
No ticket number
No indication whether customer purchased trip cancellation insurance
No picture to represent actual location
No indication whether customer purchased out-of-province health insurance