Thursday: March 23rd Austin Nh

15 Questions

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Austin Quizzes & Trivia

Questions and Answers
  • 1. 
    Which of the following actions should be completed using the internal YL dashboard? (Can select more than one option)
    • A. 

      Payment Update

    • B. 

      Password Reset

    • C. 

      Google PIN submission

    • D. 

      Content changes to the website

  • 2. 
    The ____ feature allows a client to ask happy customers of theirs to share their positive experience online.
    • A. 

      Offers

    • B. 

      Email

    • C. 

      Review

    • D. 

      Photo Upload

  • 3. 
    True or False: The client has changed their address, business name, and you are moving their metro. You would just need to create one single issue in Issue Tracker for all those tasks. 
    • A. 

      True

    • B. 

      False

  • 4. 
    A client would like you to update the banner image on their Adversite.  What should you do?
    • A. 

      Update the image for the client using the CMS 3.0 tab

    • B. 

      Send an Account Update case to have our Web Dev team complete

    • C. 

      We cannot complete this request for the client

    • D. 

      Tell the client they can change it themself

  • 5. 
    When preparing to get on a CSC, what screens should you have open?
    • A. 

      Client Dashboard

    • B. 

      Issue Tracker - Client Summary Page

    • C. 

      Yodle Live - ASW

    • D. 

      CSC Script

    • E. 

      All of the above

  • 6. 
    True or False:  The client has the ability to make their own website changes when ever they want by just using the dashboard. 
    • A. 

      True

    • B. 

      False

  • 7. 
    Which of the following can only be updated in the internal view of the dashboard, and not in the client view?
    • A. 

      Billing information

    • B. 

      Adding gallery photos

    • C. 

      Connecting to facebook

    • D. 

      Adding an offer

  • 8. 
    The CSC serves many purposes. Select all items below that are reviewed or confirmed on the CSC
    • A. 

      Business Name

    • B. 

      Bing PIN receipt and process

    • C. 

      Date client would like services to be cancelled

    • D. 

      Dashboard walkthrough

    • E. 

      Salary client pays his employees

  • 9. 
    True or False: The client is able to update their company logo in the header of the Adversite through the client view of the Dashboard
    • A. 

      True

    • B. 

      False

  • 10. 
    True or False: The client dashboard is an app that people can add on their smartphone.
    • A. 

      True

    • B. 

      False

  • 11. 
    The survey that client's are sent to speed up the CSC process when completed before the call is called what?
    • A. 

      Optimization

    • B. 

      PIN Action Needed

    • C. 

      Account Update

    • D. 

      Business Customization Form

  • 12. 
    A client would like to add a custom field in the contact form. Is this something we are able to do in CMS 3.0?
    • A. 

      No

    • B. 

      Yes

  • 13. 
    When reviewing services offered in the ASW, how can you tell if a service is a PSG?
    • A. 

      It will be circled

    • B. 

      It will have a green background

    • C. 

      It will be in all capital letters

    • D. 

      It will be underlined

  • 14. 
    True or False: The information on the Adversite is pulled directly from the ASW.
    • A. 

      True

    • B. 

      False

  • 15. 
    Which of the following can you NOT view in Issue Tracker?
    • A. 

      Client's credit card number

    • B. 

      Products client is running

    • C. 

      Past communication with client

    • D. 

      Client's contract length