The Art Of Scheduling

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| By CoyoteTrainer

CoyoteTrainer

Community Contributor

Quizzes Created: 18 | Total Attempts: 7,811

Questions: 8 | Attempts: 69 | Updated: Jun 29, 2023

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Questions and Answers

1.

Typically, lanes that are 200 miles or less should be scheduled straight through.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
Although this distance is not an end all be all when determining if a load should be scheduled for a straight through pick up and delivery, we should typically assume that if a facility's hours allow for it, a load showing 200 miles or less for transit should be scheduled straight through.

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2.

Drivers generally prefer to pick up in the morning, and deliver in the afternoon and evening.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
Drivers generally prefer to pick up in the afternoon or evening and deliver in the morning. This is usually because once a driver delivers in the morning, he/she is able to pick up another load that afternoon and continue working. If he/she delivers in the afternoon, there's a good chance he/she will not get reloaded until the following day.

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3.

What should you always be asking facilities when scheduling pick up and delivery appointments?
- A.
  
  The name of the person giving you the appointment (if over phone)
- B.
  
  If drivers are allowed to bring their pets while they are being loaded/unloaded
- C.
  
  What type of equipment is required or acceptable for the load you are scheduling
- D.
  
  Both A and C
Correct Answer
D. Both A and C

Explanation
When scheduling pick up and delivery appointments, it is important to ask for the name of the person giving the appointment (if over the phone) to have a point of contact. Additionally, it is crucial to inquire about the type of equipment required or acceptable for the load being scheduled. Asking both these questions ensures effective communication and proper equipment availability for a smooth pick up and delivery process.

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4.

The maximum amount of time allowed for padding an appointment at a facility is 60 minutes.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The maximum amount of time allowed for padding an appointment at a facility is 30 minutes. Padding appointments at a specific facility MUST always be approved by your senior manager.

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5.

A 15:00 dock appointment that is padded would show what time in Bazooka?
- A.
  
  14:45
- B.
  
  14:00
- C.
  
  15:30
- D.
  
  14:30
Correct Answer
D. 14:30

Explanation
A 15:00 dock appointment that is padded means that extra time has been added before the appointment. So, if the appointment is padded by 30 minutes, it means that the actual appointment time is 14:30.

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6.

A load traveling 415 miles that picks up on Monday at 14:00 and delivers on Tuesday at 21:00 is ideal scheduling for drivers.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
415 miles is a 1 day transit. Drivers would prefer to deliver on Tuesday morning and be able to pick up another load that Tuesday afternoon.

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7.

When a facility gives you a pick up or delivery number they'd like the driver to use when he/she arrives at their facility, you should enter it into the load notes.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
New pick up/delivery numbers should be entered into their respective pick up/delivery number field. These fields can only be edited by customer reps and doing this reduces the risk of anyone that hops into the load accidentally changing or deleting a number that is entered into the load notes.

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The Art Of Scheduling

Typically, lanes that are 200 miles or less should be scheduled straight through.

Drivers generally prefer to pick up in the morning, and deliver in the afternoon and evening.

What should you always be asking facilities when scheduling pick up and delivery appointments?

The maximum amount of time allowed for padding an appointment at a facility is 60 minutes.

A 15:00 dock appointment that is padded would show what time in Bazooka?

A load traveling 415 miles that picks up on Monday at 14:00 and delivers on Tuesday at 21:00 is ideal scheduling for drivers.

When a facility gives you a pick up or delivery number they'd like the driver to use when he/she arrives at their facility, you should enter it into the load notes.