Thd Customer Service Quiz Issue 16

8 Questions

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Thd Customer Service Quiz Issue 16

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Questions and Answers
  • 1. 
    What is WCS?
    • A. 

      A portal on THD.COM that will allow you to view all THD.COM orders immediately.

    • B. 

      A portal on THD.COM that will allow you to make changes on an order.

    • C. 

      A portal on THD.COM that will allow you to view all BOPIS orders.

    • D. 

      A portal on THD.COM that will allow you to view all BOSS orders.

  • 2. 
    What does BOSS stand for?
    • A. 

      Buy Online Ship to Store.

    • B. 

      Buy Online Ship Somewhere.

    • C. 

      Buy Online Ship Seperate.

    • D. 

      Buy Online Short Shipment

  • 3. 
    You can cancel an order in OMS...
    • A. 

      When the order reaches WCS.

    • B. 

      When the order is sent to CTC.

    • C. 

      Before the order reaches the routed status.

    • D. 

      Before the order reaches Autobahn.

  • 4. 
    You can now add a custom blinds and general merchandise(lighting, tools,etc..) into the same shopping cart.  True or False?
    • A. 

      True

    • B. 

      False

  • 5. 
    What is RMA?
    • A. 

      Return Merchant Authorization

    • B. 

      Risk Management Association

    • C. 

      Return Merchandise Authorization

  • 6. 
    BOPIS orders can be picked up at store within hours of placing the order.  True or False?
    • A. 

      True

    • B. 

      False