Testing Customer Service Knowledge

5 Questions | Total Attempts: 57

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Testing Customer Service Knowledge

Test your knowledge


Questions and Answers
  • 1. 
    A complaining customer is:
    • A. 

      Always right

    • B. 

      Almost right

    • C. 

      Often lying

    • D. 

      Always the customer

  • 2. 
    Customers who complain:
    • A. 

      Had unhappy childhoods

    • B. 

      Are genetically predisposed to be sourpusses

    • C. 

      Have trouble in their primary relationships

    • D. 

      Are doing you a service in identifying what isn’t working in your business or organization

  • 3. 
    The best reward for your customer service representatives is:
    • A. 

      Earplugs and punching bags

    • B. 

      Valium or other mind-numbing drugs

    • C. 

      Recognition and appreciation on your part

    • D. 

      Anger management seminars

  • 4. 
     Customers who complain want . . .
    • A. 

      Something for nothing

    • B. 

      To be heard and have their experience validated

    • C. 

      To vent for the sport of it

    • D. 

      To be made majority shareholders in the company

  • 5. 
     Customer Service Culture is
    • A. 

      A new form of yogurt where the lid removes itself for you

    • B. 

      Behavior being analyzed in a Petrie dish for contagions

    • C. 

      A mythical civilization in which everyone smiles and welcomes you when they meet

    • D. 

      An environment where customer service permeates the thinking of the entire company

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